Technical Account Manager Job at Quantum Metric

Technical Account Manager

Quantum Metric

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

95000.00 - 110000.00 USD / Year

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Job Description:

The Technical Account Manager serves as a trusted, customer-facing partner, ensuring seamless coordination between enterprise/strategic clients and internal teams. This role bridges business objectives and technical delivery, providing the structure, communication, and oversight needed to drive success across complex engagements. You will partner closely with Account Management, Customer Success, Support, Engineering, and Product teams to align technical execution with account strategy and ensure customer goals are achieved with precision and professionalism.

Job Responsibility:

Partner with Account Management, Customer Success, Support, Engineering and Product teams to deliver a unified, consistent customer experience
Build and maintain strong relationships across all levels of customer and internal organizations
Coordinate the technical engagement between customer stakeholders and internal teams
Partner closely with Account Management to ensure all technical efforts directly support broader strategic and commercial goals
Translate customer goals and challenges into clear, actionable plans
Anticipate potential risks or points of friction before they escalate
Oversee and coordinate technical work-streams
Collaborate with Customer Success Engineers and Customer Success Business Consultants to connect technical solutions to measurable business impact
Provide proactive, structured communication to customers and internal teams
Monitor support tickets and technical initiatives for assigned accounts
Partner with Product and Engineering to escalate and resolve critical issues
Support recovery and communication strategies for high-visibility or at-risk accounts
Identify recurring trends or process improvements that strengthen efficiency and prevent future issues
Represent the voice of the customer internally

Requirements:

4+ years of experience in Technical Account Management, Customer Success, or Program Management within SaaS or enterprise technology
A basic understanding of HTML/CSS and analytics tagging is suggested
Strong business and technical acumen
Exceptional communication and executive presence
Proven ability to build rapport and trust across diverse teams
Strong critical thinking, prioritization, and organizational skills with a proactive approach to problem-solving
Proven success in managing multiple enterprise accounts with cross-functional dependencies
Proficiency with collaboration and tracking tools such as JIRA, Salesforce, Confluence, and Slack
A self-starter mindset grounded in accountability, curiosity, and a drive for continuous improvement
Travel: 20%

What we offer:

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off
Sick leave
Parental/Adoption Leave
Promotional opportunities
Rewards and recognition programs
Robust onboarding and training program
One-time stipend for work-at-home employees
Monthly business expense stipend
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program
Lead Referral Program
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Remote work

Quantum Metric - All Job Offers

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