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Quantum Metric Logo Quantum Metric · IT - Administration

Technical Account Manager

United States 95000.00 - 110000.00 USD / Year · Job Posted February 18, 2026
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Job Description

The Technical Account Manager serves as a trusted, customer-facing partner, ensuring seamless coordination between enterprise/strategic clients and internal teams. This role bridges business objectives and technical delivery, providing the structure, communication, and oversight needed to drive success across complex engagements. You will partner closely with Account Management, Customer Success, Support, Engineering, and Product teams to align technical execution with account strategy and ensure customer goals are achieved with precision and professionalism.

Job Responsibility

  • Partner with Account Management, Customer Success, Support, Engineering and Product teams to deliver a unified, consistent customer experience
  • Build and maintain strong relationships across all levels of customer and internal organizations
  • Coordinate the technical engagement between customer stakeholders and internal teams
  • Partner closely with Account Management to ensure all technical efforts directly support broader strategic and commercial goals
  • Translate customer goals and challenges into clear, actionable plans
  • Anticipate potential risks or points of friction before they escalate
  • Oversee and coordinate technical work-streams
  • Collaborate with Customer Success Engineers and Customer Success Business Consultants to connect technical solutions to measurable business impact
  • Provide proactive, structured communication to customers and internal teams
  • Monitor support tickets and technical initiatives for assigned accounts
  • Partner with Product and Engineering to escalate and resolve critical issues
  • Support recovery and communication strategies for high-visibility or at-risk accounts
  • Identify recurring trends or process improvements that strengthen efficiency and prevent future issues
  • Represent the voice of the customer internally

Requirements

  • 4+ years of experience in Technical Account Management, Customer Success, or Program Management within SaaS or enterprise technology
  • A basic understanding of HTML/CSS and analytics tagging is suggested
  • Strong business and technical acumen
  • Exceptional communication and executive presence
  • Proven ability to build rapport and trust across diverse teams
  • Strong critical thinking, prioritization, and organizational skills with a proactive approach to problem-solving
  • Proven success in managing multiple enterprise accounts with cross-functional dependencies
  • Proficiency with collaboration and tracking tools such as JIRA, Salesforce, Confluence, and Slack
  • A self-starter mindset grounded in accountability, curiosity, and a drive for continuous improvement
  • Travel: 20%

What we offer

  • Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
  • FSA, DCFSA, and HSA accounts
  • Employee Assistance Programs (EAP)
  • Telehealth options
  • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
  • Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program
  • Discounts on Pet Insurance
  • 401k (with employer match) and Options / Equity
  • 13 company holidays
  • Unlimited Paid Time Off
  • Sick leave
  • Parental/Adoption Leave
  • Promotional opportunities
  • Rewards and recognition programs
  • Robust onboarding and training program
  • One-time stipend for work-at-home employees
  • Monthly business expense stipend
  • Flexible work environments
  • Employee Discount Program (Perks at Work)
  • Employee Referral Program
  • Lead Referral Program
  • MacBook and awesome swag delivered to your door
  • Encouraging and collaborative culture
  • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
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