Technical Account Manager Job at Hornetsecurity

New

Technical Account Manager

This role supports organizational success by ensuring a high-quality customer ex...

Location

United States , Atlanta;Irvine;Parsippany;New York;Frisco;Herndon;Bellevue

Salary:

62600.00 - 112900.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
2-4 years Managing Technical Projects
Less than 2 years Reporting Experience
Adaptability
Communication
Customer Service
Escalation Management
Presentation Delivery
Product Knowledge
Root Cause Analysis (RCA)

Job Responsibility

Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
Provide timely feedback to management on customer trends, issues, and needs to support decision-making
Also responsible for other duties/projects as assigned by business management as needed

What we offer

annual stock grant
employee stock purchase plan
401(k)
free year-round money coaches
medical insurance
dental insurance
vision insurance
flexible spending account
paid time off
up to 12 paid holidays

Fulltime

Technical Account Manager

The jobholder will perform Presales Analysis and present Solutions for Vodafone'...

Location

Greece , Athens

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Previous working experience in a similar position in a Telecommunications or IT company
Ability to understand the customer's IT operation model and propose solutions for WAN/LAN networking (SDWAN/SDLAN), Security (SASE) as well as Network Security (NGFW, DDoS), Cloud and Microsoft Teams Telephony
Experience in technical writing for the above, both in Greek and English
Ability and interest to learn about the latest business services and products
Very good interpersonal skills and ability of fluent communication with customers and partners
Strong results orientation, attention to detail & flexibility to work under pressure & tight timelines

Job Responsibility

Perform daily visits (physical or digital) to investigate & analyse Corporate/SME Customer needs so as to propose technical solutions that meets customer requirements
Lead the technical and commercial discussion both with customers and internal organization. Be responsible for the preparation and presentation of Solution Propositions and RFP responses
Liaise thoroughly with Internal and External business Partners, in order to deliver flawless Technical Solutions
Achieve sales Targets by co-operating with Account Managers
Earn Customer Loyalty by becoming the long-term contact of choice for the customer's Digital Transformation journey and IT solutions lifecycle

What we offer

Award-winning work environment -certified #1 Top Employer in Greece
Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
Unlimited connectivity with our mobile, landline and Vodafone TV services
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Remote work equipment to help you create a comfortable, ergonomic workspace at home
Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
Extra days off: Vodafone Day, Family Day, Volunteering Day

Fulltime

Technical Account Manager

The Technical Account Manager is responsible for managing the technical relation...

Location

United States , New York

Salary:

135000.00 - 160000.00 USD / Year

Roku

Expiration Date

Until further notice

Requirements

4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalent
Ability to communicate clearly, concisely, and effectively, both verbally and in writing to different audiences such as product, developers, operations, and sales
1+ year Video (preferably CTV) experience
Comprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAP
Experience with Ad tech and ad tech terminology
Effective relationship management skills with partners
Experience with SQL & Analytics Skills
Experience with supply integrations (header bidding, oRTB, etc.)
Familiarity with reviewing technical documentation and integration specs, such as for oRTB
Superset and Excel proficiency

Job Responsibility

Work on new integrations across all advertising publisher partners
Lead the project planning, operational work, and testing related to the integration
Monitor and define metrics to evaluate health of our integrations with Publishers working within the Roku ecosystem
Usage of data and logs to drive decisions, insight, and optimizations
Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience
Build and grow trusting relationships with external and internal counterparts
Troubleshoot issues and performance drops in publisher integrations by working cross functionally with other teams in the company, including more senior team members
Identify areas for product improvement and collaborate with the Product team to bring to fruition
Assist with testing and success evaluation of new features
Collaborate with the Publisher Partnerships team to drive strong programmer/publisher relationships through recurring calls and virtual communication

What we offer

Health insurance
Equity awards
Life insurance
Disability benefits
Parental leave
Wellness benefits
Paid time off
Global access to mental health and financial wellness support and resources
Healthcare (medical, dental, and vision)
Life, accident, disability, commuter, and retirement options (401(k)/pension)

Fulltime

Technical Account Manager

As a Technical Account Manager (TAM), you’ll be responsible for planning and exe...

Location

United States

Salary:

100000.00 - 125000.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect
B.S. in Computer Science, Engineering, or similar field, or equivalent experience
Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion
Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
Familiarity with cloud-security best practices, common threat models, and CNAPP use cases
Ideally, you have a security certification or experience helping organizations address cloud-security challenges
Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc.
Familiarity with Linux and Windows operating systems concepts and runtime sensing

Job Responsibility

Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey
Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets
Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
Continuously stay abreast and enabled on new Wiz features and functionality
Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Technical Account Manager

Roku is changing how the world watches TV. Roku is the #1 TV streaming platform ...

Location

United States , Santa Monica

Salary:

130000.00 - 160000.00 USD / Year

Roku

Expiration Date

Until further notice

Requirements

4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalent
Ability to communicate clearly, concisely, and effectively, both verbally and in writing to different audiences such as product, developers, operations, and sales
1+ year Video (preferably CTV) experience
Comprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAP
Experience with Ad tech and ad tech terminology
Effective relationship management skills with partners
Experience with SQL & Analytics Skills
Experience with supply integrations (header bidding, oRTB, etc.)
Familiarity with reviewing technical documentation and integration specs, such as for oRTB
Superset and Excel proficiency

Job Responsibility

Work on new integrations across all advertising publisher partners
Lead the project planning, operational work, and testing related to the integration
Monitor and define metrics to evaluate health of our integrations with Publishers working within the Roku ecosystem
Usage of data and logs to drive decisions, insight, and optimizations
Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience
Build and grow trusting relationships with external and internal counterparts
Troubleshoot issues and performance drops in publisher integrations by working cross functionally with other teams in the company, including more senior team members
Identify areas for product improvement and collaborate with the Product team to bring to fruition
Assist with testing and success evaluation of new features
Collaborate with the Publisher Partnerships team to drive strong programmer/publisher relationships through recurring calls and virtual communication

What we offer

Health insurance
equity awards
life insurance
disability benefits
parental leave
wellness benefits
paid time off
global access to mental health and financial wellness support and resources
healthcare (medical, dental, and vision)
life, accident, disability, commuter, and retirement options (401(k)/pension)

Fulltime

Technical Account Manager

We are looking for a Technical Account Manager to join our team! The Technical A...

Location

Costa Rica , Heredia

Salary:

Not provided

Zuora

Expiration Date

Until further notice

Requirements

Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).
Strong proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.
Experience working directly with technical stakeholders to design data models, process flows, and system integrations.
Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.
Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.
Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.
Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.

Job Responsibility

Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition.
Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.
Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health.
Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.
Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.

What we offer

Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
Medical, dental, and vision insurance
Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
Learning & development stipend to support ongoing growth
Opportunities to volunteer and give back, including charitable donation matching where available
Mental wellbeing resources and support

Fulltime

Technical Account Manager

As a Technical Account Manager (TAM) at Codec, you will act as the primary techn...

Location

Ireland , Dublin

Salary:

Not provided

Codec

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT, Business, or a related discipline (or equivalent experience)
5+ years’ experience in a customer-facing technical role (e.g. Technical Account Manager, Solutions Consultant, Architect, or similar) within a managed services or professional services environment
Proven experience managing customer relationships and owning account outcomes, including service performance, stakeholder engagement, and roadmap alignment
Strong working knowledge of the Microsoft ecosystem (Azure, Microsoft 365, Dynamics 365, Power Platform), with the ability to translate technical capabilities into business value
Experience supporting live, business-critical platforms, including incident management, governance, and continuous improvement
Demonstrated ability to work across delivery teams and customers to align technical solutions with business objectives
Excellent communication skills, with the ability to engage effectively with both technical teams and senior business stakeholders
Ability to translate complex technical concepts into clear business outcomes and value
Strong stakeholder management skills, with the ability to build trust, influence decisions, and challenge constructively
Commercial awareness, with the ability to identify opportunities for optimisation and service expansion in line with customer needs

Job Responsibility

Client & Stakeholder Management
Act as the primary technical partner and trusted advisor for assigned client accounts
Build and maintain strong relationships across technical, operational, and senior business stakeholders
Establish and own the engagement cadence (service reviews, executive briefings, roadmap sessions)
Translate customer business goals into business-aligned technical priorities and outcomes
Act as the voice of the customer within Codec, ensuring alignment across delivery and leadership teams
Strategic Advisory & Account Planning
Develop and own a strategic account plan aligned to customer objectives and Microsoft technology capabilities
Partner with senior stakeholders (e.g. CIO, CTO, Heads of IT/Business) to shape technology strategy and roadmap
Proactively identify opportunities to drive innovation, optimisation, and value realisation

Fulltime

Technical Account Manager

The Technical Account Manager (TAM) serves as a trusted technical advisor, build...

Location

United States , Tampa, FL; Austin, TX

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies
Strong account management and project management skills
4+ years of hands-on Linux experience, including supporting Linux-based applications
3+ years of networking experience
Excellent communication and customer service skills, both written and verbal
Adaptability and eagerness to learn new technologies
Collaborative mindset with the ability to make independent decisions
Proven problem-solving skills and ability to define solutions for complex challenges
A strong commitment to driving positive, material impact on the business, demonstrated through a customer-centric mindset

Job Responsibility

Understand customer business and security objectives and apply technical expertise to drive succesful outcomes
Serve as the technical owner for assigned accounts, supporting both planning and execution needs
Go beyond break/fix support by helping shape customer strategy and long-term security programs
Meet regularly with customers to review system health, best practices, upcoming releases, and program progress
Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams
Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams
Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices
Travel up to 10% to meet with customers onsite

Fulltime

Select Country

Technical Account Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Our AI answers in your language