Technical Account Manager Job at Airwallex (Amsterdam)

Technical Account Manager

Airwallex

Location:
Netherlands , Amsterdam

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Technical Account Manager, you’ll be the trusted technical advisor for a portfolio of enterprise and high‑growth customers across Europe. You’ll sit at the intersection of product, engineering and commercial teams: guiding complex API integrations, troubleshooting issues, and using data to drive adoption, expansion and long‑term retention. You’ll combine deep technical understanding of APIs and payment flows with strong stakeholder management skills – from hands‑on engineers through to senior commercial leaders. This role is based in London or Amsterdam.

Job Responsibility:

Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex’s platforms (APIs, SDKs and system integrations), with a solid understanding of complex technical architectures
Build deep, hands‑on expertise in Airwallex’s payment, treasury, issuing and embedded finance products, advising customers on best‑practice integration patterns and optimisation opportunities
Diagnose and resolve complex technical and operational challenges across the stack, coordinating with Commercial, Engineering, Product and Compliance teams to drive timely, high‑quality outcomes
Serve as a strategic technical partner for enterprise clients: understand their roadmap and priorities, align Airwallex solutions to their goals, and proactively manage the post‑sale relationship to drive adoption, growth and retention
Plan and lead regular business and technical reviews (e.g. QBRs) with the commercial owner, surfacing insights on performance, risks and opportunities – and turning them into clear action plans
Own technical escalations for your accounts, providing calm, structured leadership through incidents and ensuring clear, executive‑ready communication throughout
Partner closely with Account Executives and Account Managers to identify and shape expansion opportunities (upsell and cross‑sell), contributing technical insight into account plans and commercial proposals
Use product usage data, commercial metrics and client health indicators to monitor account health, prioritise initiatives, and recommend strategies that improve outcomes for both customers and Airwallex
Stay current on the European payments and fintech landscape (including regulations such as PSD2 and local market nuances) and translate that knowledge into practical guidance for customers
Communicate complex technical concepts clearly and confidently to both technical and non‑technical stakeholders, adapting your style across cultures and audiences

Requirements:

5+ years in a technical customer‑facing role (e.g. Technical Account Manager, Solutions Consultant, Technical CSM, Implementation Manager) within payments, fintech, SaaS or financial services
Strong technical foundation with solid understanding of APIs, SDKs, webhooks and system integrations, and the ability to quickly grasp complex technical architectures
Proven, hands‑on experience designing, implementing and supporting integrations for payment or similar financial product stacks
Demonstrated track record of diagnosing and solving complex technical and operational issues, working through cross‑functional teams to drive resolution
Experience acting as a trusted technical advisor to enterprise customers, including managing post‑sale relationships, leading structured reviews (e.g. QBRs) and handling high‑stakes escalations
Evidence of a commercial mindset – comfortable partnering with sales and account management teams to identify and shape upsell and cross‑sell opportunities
Fluency in English, with excellent written and verbal communication skills and the ability to clearly explain technical concepts to both engineers and senior non‑technical stakeholders
Self‑starter who thrives in a fast‑paced, high‑growth environment, able to manage multiple complex accounts and willing to travel within Europe as required

Nice to have:

Deep domain knowledge of the European payments, fintech or financial services landscape, including familiarity with regulations such as PSD2, SEPA and major local payment methods
Proficiency in at least one additional major European language (e.g. German, French, Spanish or Dutch) to support client engagement across the region
Experience using data and analytics (e.g. dashboards, logs, basic querying) to monitor product usage, understand client behaviour and inform recommendations or prioritisation
Background working closely with or within Product, Engineering, Compliance and Operations teams, with a track record of influencing roadmaps based on customer needs and market insights
Prior experience in a scale‑up or similar high‑growth environment, with comfort navigating ambiguity and contributing to building new processes and best practices

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

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