Technical Account Manager

• Drive product adoption aligned to customer objectives and serving as the trusted advisor for our customers
• Collaborate with the sales team to document the customers SDLC, software-related business goals, and challenges
• Conduct Executive Business Reviews to highlight the value that we provide to our customers and how we help our customers achieve their goals
• Facilitating communication between the customer and Docker's Support, Implementation, Product, and Engineering teams
• Stay up to date with Docker technologies and overall industry trends

• Proven experience in customer-facing technical roles (e.g. TAM, Solutions Architect, DevOps Consultant)
• Strong understanding of containerization, CI/CD, infrastructure-as-code, and developer tooling
• Skilled at identifying patterns and building system-level strategies beyond just fixing symptoms
• Comfortable navigating technical ambiguity and complex org structures with empathy and confidence
• Effective communicator who can engage both ICs and execs across customer and internal teams

Experience supporting developer-first platforms or working within cloud-native ecosystems

• Freedom & flexibility
• fit your work around your life
• Designated quarterly Whaleness Days plus end of year Whaleness break
• Home office setup
• we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Training stipend for conferences, courses and classes
• Equity
• we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country
• Remote-first culture, with offices in Seattle and Paris