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Wiz Logo Wiz · IT - Administration

Technical Account Manager

Germany, Berlin · Job Posted January 05, 2026
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Job Description

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience.

Job Responsibility

  • Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
  • Serve as the primary Wiz liaison for technical questions or escalations
  • Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform
  • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders
  • Help customers develop Success Plans, outlining critical goals and key performance indicators
  • Measure customers’ achievement of these key performance indicators and report those both internally and externally
  • Identify and address technical issues to ensure high levels of customer satisfaction
  • Collaborate with Engineering and Support teams to resolve technical escalations
  • Advocate for customer needs across various departments
  • Offer insights regarding the availability of new features in Wiz
  • Program manage account escalations effectively
  • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals
  • Assist in identifying opportunities for expanding Wiz usage across the customer’s organization
  • Maintain up-to-date functional and technical knowledge of the Wiz platform
  • Continuously monitor news related to new & emerging cloud security threats
  • Grow your knowledge of the Wiz ecosystem

Requirements

  • 3+ years of experience in technical customer facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)
  • Strong understanding of cloud services, architectures, and security best practices
  • CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
  • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
  • Strong problem-solving skills
  • Proven track record of building and maintaining relationships with enterprise clients
  • Excellent communication and interpersonal skills
  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience
  • Fluent German and English
  • Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
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