Technical Account Manager Job at Gong (Austin)

Technical Account Manager

Gong

Location:
United States , Austin ▼
Chicago
New York City
Salt Lake City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

95000.00 - 135000.00 USD / Year

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Job Description:

Gong's Technical Account Managers are pivotal in driving customer value by providing advanced technical and strategic guidance to ensure customers maximize the value of Gong’s platform. TAMs connect high-level business goals to the sophisticated solutions within Gong, offering expertise and insights that drive impactful results. Collaborating with enterprise, strategic, and at-risk customers, they work cross-functionally with CSMs, Account Executives, and other internal teams to accelerate return on investment.

Job Responsibility:

Manage a portfolio of Enterprise customers, ensuring they receive exceptional value from Gong’s solutions
Serve as a strategic technical advisor, helping customers plan and manage the technical aspects of key initiatives and integrations, such as rolling out initiatives or CRM enhancements
Provide proactive guidance on best practices, potential risks, and solution design to ensure successful execution and long-term scalability
Offer advanced technical and strategic consultation on Gong products to deliver superior customer outcomes
Establish strong, influential relationships with customer stakeholders and internal teams
Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives
Demonstrate and articulate the value of Gong’s platform, helping customers to leverage its capabilities fully
Maintain oversight of customer-filed support tickets, collaborating closely with Technical Support Engineers and R&D to ensure timely investigation, prioritization, and resolution of product issues
Identify product limitations, advocate for workarounds or long-term solutions, and manage the lifecycle of feature requests in partnership with internal teams
Guide customers through the technical aspects of adopting new features, with tailored recommendations based on their unique business needs and use cases
Provide high-level guidance and troubleshooting for third-party integrations and assist with post-implementation CRM configuration and issue resolution
Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements
Travel occasionally to visit customers on-site

Requirements:

A minimum of 2.5 years of experience in technical account management or a similar customer-facing technical role within a SaaS organization
Functional understanding of API integrations, database concepts, and software configurations
Proven track record of managing multiple concurrent technical projects and customer engagements
Excellent communication and presentation skills for conveying complex technical information to nontechnical stakeholders and senior executives
Experience working cross-functionally with Product, Engineering, and go-to-market teams (Sales and Customer Success)
Proven ability to project manage and strategize complex customer relationships and demonstrate technical guidance to accomplish business outcomes

What we offer:

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
Mental Health benefits with covered therapy and coaching
401(k) program to help you invest in your future
Education & learning stipend for personal growth and development
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Company-wide recharge days each quarter
Work from home stipend to help you succeed in a remote environment

Additional Information:

Job Posted:
February 20, 2026

Gong - All Job Offers

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