Technical Account Manager Job at Zuora (Heredia)

Technical Account Manager

Zuora

Location:
Costa Rica , Heredia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Technical Account Manager to join our team! The Technical Account Manager (TAM) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform — designing workflows, analyzing data models, writing SQL queries, and advising on API integrations — while also guiding customers on how to best architect and scale their subscription business. You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.

Job Responsibility:

Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition.
Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.
Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health.
Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.
Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.

Requirements:

Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).
Strong proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.
Experience working directly with technical stakeholders to design data models, process flows, and system integrations.
Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.
Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.
Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.
Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.

What we offer:

Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
Medical, dental, and vision insurance
Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
Learning & development stipend to support ongoing growth
Opportunities to volunteer and give back, including charitable donation matching where available
Mental wellbeing resources and support

Additional Information:

Job Posted:
May 11, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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