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Technical Account Manager

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Highspot

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Location:
India , Hyderabad

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us on an exciting journey as a Technical Account Manager, where you will be a driving force behind our mid to upper market customers; success stories. As a pivotal link between our innovative software and our valued customers, you will deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.

Job Responsibility:

  • Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions
  • Serve as the primary technical liaison between our company and our mid to upper market customers, understanding their unique business needs and technical environments
  • Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively
  • Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering to ensure customers harness the full potential of our solutions
  • Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success
  • Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback
  • Deftly manage customer expectations and deliverables through effective communication and stakeholder management

Requirements:

  • 6+ years of experience in a client-facing technical role, such as Technical Account Manager, Solutions Engineer or similar role with a SaaS based product/services company
  • 3–4 years of experience in end-to-end CRM implementations or integrations (e.g., Salesforce, Microsoft Dynamics 365)
  • Proven experience working with SSO solutions, and hands-on expertise in technical areas such as API integrations and email deliverability
  • Strong understanding of software development processes and methodologies
  • Exemplary communication and interpersonal skills
  • Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions
  • Capacity to manage multiple projects and clients concurrently

Additional Information:

Job Posted:
December 09, 2025

Work Type:
Hybrid work
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