Technical Account Manager Job at US Cloud (St. Louis)

Technical Account Manager

US Cloud

Location:
United States , St. Louis

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Technical Account Manager will oversee and address customers' technical needs within the Microsoft tech stack, helping them maximize the use of Microsoft technologies. You will build customer trust and loyalty by serving as their advocate, driving customer-centric improvements, and delivering customized solutions. Your role includes proactively addressing risks, minimizing downtime, and streamlining operations to boost efficiency and business growth. As part of the advisory team, you will collaborate with technical support and engineering teams to resolve customer issues.

Job Responsibility:

Maximize Client Satisfaction (CSAT)
Ensure high levels of client satisfaction by resolving technical issues quickly and effectively
Act as a customer advocate, aligning services with client needs to drive business value
Regularly gather and analyze feedback to improve service delivery and address any gaps in customer satisfaction
Client Relationship and Account Oversight
Maintain strong relationships with assigned clients, acting as their main point of contact for all technical needs
Develop a strategic roadmap for managing Microsoft technologies for clients, aligning with their business objectives
Oversee all aspects of account management, including proactive identification of risks and addressing them to minimize downtime
Address and Advocate for Client Needs with Technical Teams
Collaborate closely with technical support and engineering teams to ensure client needs are met
Advocate on behalf of clients to ensure that their priorities are reflected in the solutions provided
Communicate client concerns and needs to internal teams, ensuring alignment and responsiveness
Lead Monthly and Quarterly Business Reviews (MBRs/QBRs)
Lead monthly and quarterly business reviews with clients to review performance, discuss future needs, and strengthen relationships
Provide detailed reporting on account performance, including key metrics and areas for improvement
Identify opportunities to enhance the value delivered to clients, driving continuous engagement
Participation in Cross-Departmental Renewal Process
Collaborate with sales, technical, and client success teams to ensure smooth renewal processes for existing clients
Contribute insights during renewals, focusing on improving value propositions based on client feedback
Participate in discussions that aim to optimize contract renewals, extensions, or expansions based on evolving client needs

Requirements:

3+ years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and emerging Microsoft trends
3+ years of experience in two or more of the following: enterprise resource planning facilitating digital transformation discussions and strategy, database systems, messaging, management, and operations, and/or security
Experience within Windows Server, Win10, Active Directory, Systems Center, Azure, Office 365, SharePoint Server, SQL Server, Exchange Server, and Dynamics ERP
Refined oral and written communication skills with ability to effectively negotiate, convey ideas, and build strong relationships
A Bachelor’s degree or equivalent work experience

Nice to have:

Project management and organizational skills
Experience working with Salesforce or equivalent CRM solutions
Use of Video Conferencing Platforms – (Microsoft Skype / Cisco WebEx / Citrix GoToMeeting)
ITIL/ITSM service delivery ticket solution skills
Microsoft certifications desirable

Additional Information:

Job Posted:
January 30, 2026

Work Type:

Remote work

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