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Technical Account Manager

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Robert Half

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Location:
United States , Salem

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Technical Account Manager to lead and oversee technical support operations in Salem, Oregon. This role requires a strategic thinker who can manage client relationships, ensure service delivery excellence, and drive account growth. The ideal candidate will possess strong leadership skills and a deep understanding of IT infrastructure and managed services.

Job Responsibility:

  • Serve as the primary point of contact between clients and internal teams, fostering effective communication and collaboration
  • Build and nurture strong, long-term relationships with key stakeholders to ensure client satisfaction
  • Conduct regular account reviews and strategic planning sessions to align services with client needs
  • Oversee service delivery, ensuring adherence to SLAs and proactively addressing performance issues
  • Collaborate with technical teams to resolve escalations and enhance service quality
  • Identify opportunities for upselling and cross-selling services to drive revenue growth
  • Lead contract renewals and negotiations, ensuring favorable outcomes for both the organization and clients
  • Maintain accurate records of client interactions, contracts, and service agreements
  • Work closely with sales, operations, and technical teams to align on client objectives and goals
  • Participate in onboarding new clients and ensuring smooth account transitions

Requirements:

  • Minimum of 3 years in an MSP (Managed Service Provider) or equivalent IT service delivery role, with a proven track record of success managing enterprise or multi-location environments handling 3,000–5,000 endpoints
  • Advanced proficiency in Microsoft 365, Azure, Active Directory, networking fundamentals, and common MSP toolsets, including Remote Monitoring and Management (RMM), detail oriented Services Automation (PSA), backup solutions, and security platforms
  • Demonstrates exceptional communication and interpersonal skills, with a proven ability to build relationships with both technical teams and executive stakeholders
  • Strong analytical, organizational, and presentation abilities, with experience in Technical Business Reviews (TBR) or Quarterly Business Reviews (QBR) preferred
  • Familiarity with industry compliance frameworks such as HIPAA, NIST, or CIS is a strong asset
  • Preferred certifications include CompTIA Network+/Security+, Microsoft 365/Azure Associate, or PMP (Project Management detail oriented)

Nice to have:

  • Familiarity with industry compliance frameworks such as HIPAA, NIST, or CIS is a strong asset
  • Preferred certifications include CompTIA Network+/Security+, Microsoft 365/Azure Associate, or PMP (Project Management detail oriented)
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 07, 2026

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