Technical Account Manager

The Implementation & Success organization ensures Archive’s customers are successfully onboarded and getting maximum value from our platform; guiding clients from implementation kick-off, through launch, and into maintenance and support. As a Technical Account Manager, you will lead post-launch account management and strategic initiatives for a portfolio of Archive brands, including large enterprises. You will leverage your project planning experience, technical knowledge and creative problem solving skills to ensure Archive’s customers grow successful circular businesses through Archive’s technology. You will own the technical and operational health of your brands, ensuring integrations, data flows, and platform workflows are reliable, while driving cross-functional projects from planning through execution. Acting as the day-to-day technical lead and program owner, you will translate business goals into clear requirements and testing plans, manage multiple work streams in parallel, and partner with Solutions Architecture, Product, Engineering, and Growth to deliver strong outcomes across technical quality, customer satisfaction, and financial performance.