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Technical Account Manager

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Zest Food Jobs

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Location:
United Kingdom , West Midlands

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Category:
-

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Contract Type:
Not provided

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Salary:

50000.00 - 55000.00 GBP / Year
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Job Description:

This is a customer-facing role responsible for delivering technical excellence across complex supply chains. You'll manage retailer relationships, oversee end-to-end product specifications, lead quality and compliance initiatives, and drive continuous improvement across suppliers and internal teams.

Job Responsibility:

  • Act as the primary technical contact for customers
  • Manage complaints, rejections, non-compliance and crisis situations
  • Own product specifications and technical systems
  • Drive supplier performance, compliance, ESG and quality improvement plans
  • Deliver KPIs and year-on-year improvement targets
  • Support product launches, shelf-life validation and critical path activities
  • Attend customer and supplier audits (UK and occasional overseas travel)

Requirements:

  • QCF Level 5-6 (or equivalent) in a relevant discipline
  • 3-5 years' retail head office experience within technical/commercial functions
  • Experience within short shelf-life food supply
  • Strong stakeholder management and project delivery skills
  • Confident, organised and commercially aware
  • Full UK driving licence required

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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