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Tech Impact Logo Tech Impact · IT - Administration

Technical Account Manager

United States, Philadelphia Employment contract 55000.00 - 57000.00 USD / Year · Job Posted July 03, 2026
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Job Description

The Technical Account Manager will support existing Managed IT Support customers, guiding them in technology decisions to move their organization forward. In this role, the Technical Account Manager will work closely with the Director of Customer Success, fellow Account Managers, and Help Desk associates as a team.

Job Responsibility

  • Conduct regular meetings with Clients to fully explore their business needs, complete a review of their current technology, and identify new ways for them to leverage technology
  • Assess and develop technology budgets and solutions that align with Client needs utilizing Tech Impact’s Tech Check
  • Take ownership of client communications
  • Effectively communicate benefits and value of our solutions
  • Manage support plan pricing, documentation, and associate agreements
  • Develop and continuously expand in-depth knowledge of our services, product offerings, and best practices
  • Manage sales activities and opportunities in CRM
  • Keep client information in CRM current and complete
  • Regularly attend internal Account Management Meetings
  • Enter time tracking in CRM as it occurs
  • Recommend hardware, software, licensing necessary for business operations and projects
  • Cultivate sales and influence skills
  • Expand knowledge of technologies from an executive point of view
  • Actively participate in applicable Company-sponsored training activities

Requirements

  • Excellent customer service skills
  • Strong organizational skills and ability to work independently
  • Excellent verbal and written communications skills
  • Independent learner
  • Ability to meet with the technical team
  • Microsoft Office 365 Understanding basic infrastructure technologies such as firewalls, wireless access, LAN, WAN, and basic hardware

Nice to have

MSP (Managed Service Provider) experience

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