Technical Account Manager Jobs

Technical Account Manager

Hightouch

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

160000.00 - 230000.00 USD / Year

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Job Description:

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

Job Responsibility:

Responsible for the retention and expansion our largest Enterprise customers
Work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
Deliver a timely and organized onboarding for customers through effective project management
Ensure customers see the full value in Hightouch’s products
Advise on technical best practices
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Requirements:

5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

What we offer:

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10-year post-termination exercise window

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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