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Technical Account Manager

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Roku

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Location:
United States , Santa Monica

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

130000.00 - 160000.00 USD / Year
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Job Description:

Roku is changing how the world watches TV. Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

Job Responsibility:

  • Work on new integrations across all advertising publisher partners
  • Lead the project planning, operational work, and testing related to the integration
  • Monitor and define metrics to evaluate health of our integrations with Publishers working within the Roku ecosystem
  • Usage of data and logs to drive decisions, insight, and optimizations
  • Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience
  • Build and grow trusting relationships with external and internal counterparts
  • Troubleshoot issues and performance drops in publisher integrations by working cross functionally with other teams in the company, including more senior team members
  • Identify areas for product improvement and collaborate with the Product team to bring to fruition
  • Assist with testing and success evaluation of new features
  • Collaborate with the Publisher Partnerships team to drive strong programmer/publisher relationships through recurring calls and virtual communication
  • Meet locally with publisher contacts when required

Requirements:

  • 4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalent
  • Ability to communicate clearly, concisely, and effectively, both verbally and in writing to different audiences such as product, developers, operations, and sales
  • 1+ year Video (preferably CTV) experience
  • Comprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAP
  • Experience with Ad tech and ad tech terminology
  • Effective relationship management skills with partners
  • Experience with SQL & Analytics Skills
  • Experience with supply integrations (header bidding, oRTB, etc.)
  • Familiarity with reviewing technical documentation and integration specs, such as for oRTB
  • Superset and Excel proficiency
  • Experience in app/SDK coding, log reading, and testing in Postman
  • Experience diagnosing and troubleshooting front-end issues and network requests
  • Experience with a video ad server (Freewheel, GAM, Publica, Springserve, etc.)

Nice to have:

  • Superset and Excel proficiency
  • Python, JSON/XML are a strong plus
  • Experience on an OTT platform a strong plus
What we offer:
  • Health insurance
  • equity awards
  • life insurance
  • disability benefits
  • parental leave
  • wellness benefits
  • paid time off
  • global access to mental health and financial wellness support and resources
  • healthcare (medical, dental, and vision)
  • life, accident, disability, commuter, and retirement options (401(k)/pension)

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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