Technical Account Manager Job at Marqeta

Technical Account Manager

Marqeta

Location:
Canada

Category:
IT - Administration

Contract Type:
Not provided

Salary:

129000.00 - 161000.00 CAD / Year

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Job Description:

We are seeking a highly skilled and customer-focused Technical Account Manager to join our team. In this role, you will be dedicated to supporting our large and strategic customer’s post-implementation, ensuring that their technical needs are met with exceptional service and proactive solutions. You will collaborate closely with cross-functional teams to resolve complex issues, optimize system performance, and provide ongoing technical guidance to ensure customer satisfaction and success. Your leadership will be instrumental in enhancing the overall customer experience, fostering long-term partnerships, and driving value through our technology platform.

Job Responsibility:

Serve as the primary contact for large customers, addressing their post-implementation technical needs
Collaborate with cross-functional teams to resolve issues and optimize platform performance
Proactively identify and address customer growth opportunities and concerns to enhance satisfaction and retention
Conduct regular customer business reviews along with Account Manager to provide insights on platform performance and best practices
Manage escalations, ensuring timely and effective resolution of complex technical issues
Maintain deep technical knowledge of Marqeta’s platform and customer environments
Provide feedback to Product and Engineering teams on customer needs and product enhancements
Develop and maintain internal documentation and training materials to support customers and teams

Requirements:

7+ years customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity
Strong technical background with a deep understanding of APIs, cloud platforms, and software integrations
Proven experience managing large, enterprise-level customers and delivering exceptional post-implementation support
Excellent problem-solving skills with the ability to navigate complex technical challenges and drive solutions
Strong interpersonal and communication skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences
Experience working with cross-functional teams, including Product, Engineering, and Customer Success
Strong project management and organizational skills, with the ability to prioritize and manage multiple customer accounts simultaneously
Familiarity with SaaS or FinTech platforms is a plus

Nice to have:

Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
Experience working in a financial services or payments-related environment
Strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
Knowledge of Marqeta's platform or similar payment technology solutions
Ability to work in a fast-paced, ever-changing environment and adapt to new challenges and opportunities

What we offer:

Multiple health insurance options
Flexible vacation time
Retirement savings program with company contribution
Equity in a publicly-traded company
Monthly stipend to support our remote work model
Annual “development dollars” to support our people growth and development
Family-forming benefits and up to 20 weeks of Parental Leave

Additional Information:

Job Posted:
January 31, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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