Technical Account Manager Job at PPRO GmbH (Chicago)

Technical Account Manager

PPRO GmbH

Location:
United States , Chicago

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. As a Technical Account Manager, you will be joining our Account Management team in Chicago. You will build and maintain relationships with some of PPRO’s key customers all of which have a real passion for payments and the opportunities that it can bring to their underlying e-commerce customers. Bridge technical and commercial teams to ensure successful product integration. Manage the client journey from initial engagement to post-go-live optimization, providing technical consultancy and project management.

Job Responsibility:

Lead technical implementations from pre-sales to go-live, acting as the primary technical contact
Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation
Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations
Support and grow client accounts, identifying opportunities and providing technical consultancy
Monitor post-go-live performance and drive continuous improvement through client feedback
Represent client needs internally, collaborating with support, engineering, and product teams. Help shape product development based on client feedback
Build strong client relationships, transforming customers into partners and managing their growth initiatives
Translate business needs into technical solutions and vice versa
Facilitate communication between technical and business teams
Lead issue resolution and ensure smooth operations

Requirements:

Minimum of 8 years of experience in a similar role
Experience in Payments in a technical/product role supporting external clients
BA/BS Degree in an IT-related discipline
Good understanding of how APIs operate and are documented
At ease with data. Has experience with at least one of the following (or similar): Tableau / BigQuery / Looker Studio / DataDog
Aptitude for comprehending enterprise-level troubleshooting, expectation management and relationship building
Strong customer acumen
Influencing, developing early influence skills, working effectively with teams to present logical and compelling arguments to enhance innovation and efficiencies
Can speak and engage with technical teams
Confirms and clarifies information gained from listening to customers before transmitting / sharing
Unafraid to challenge customers’ ideas where necessary for the betterment of the relationship
Knowledge of the software development process

Nice to have:

Business level language skills outside of English is a plus
Coding knowledge is a plus
Experience working in a cross-functional, multi time zone environment asynchronously

What we offer:

Remote working
international work from abroad policy, enabling employees to work remotely in different locations for up to another 30 days per year
Learning and Development - We offer a 700 USD annual budget to support your professional growth
leadership cafés, on-the-job training
Insurance - medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance
Savings - Health Savings Account (HSA) and our 401k plan
Enhance Family Leave
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

PPRO GmbH - All Job Offers

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