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As a Technical Account Manager at Docebo, you’ll build strong, long-term customer partnerships by aligning business goals with Docebo’s LMS solutions. You’ll act as a trusted technical advisor, helping customers maximise platform value, drive adoption, and stay ahead of future learning needs. You’ll serve as the technical liaison between customer stakeholders and Docebo teams, translating strategy into scalable solutions, proactively managing platform health, mitigating risk, and guiding customers through innovation. Working closely with Account Teams and internal experts, you’ll ensure customer success across the full lifecycle.
Job Responsibility:
Translate customer business goals into long-term technical strategies
Own the technical and product relationship for assigned accounts
Monitor platform health, integrations, APIs, and usage trends
Identify and mitigate technical risks before they impact business value
Guide customers through new features, releases, and best practices
Deliver executive-level updates on performance, SLAs, and roadmap alignment
Collaborate across teams to support pilots, critical events, and strategic initiatives
Requirements:
5+ years technical troubleshooting experience in a SaaS environment
Must speak fluent English and French, other European languages a plus
2+ years enterprise or large-account management experience
Must have strong API knowledge
Knowledge of SSO protocols (OAuth 2.0, SAML), APIs, and web technologies (JavaScript, HTML, CSS)
Ideally experience with at least two of: iPaaS tools, SQL, or BI/data platforms
Strong communication skills with technical and executive audiences
Ability to travel up to 25%
What we offer:
Employee Share Purchase Plan (ESPP) at a 15% discount