Technical Account Manager, PagerDuty

PagerDuty

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

PagerDuty is seeking a Technical Account Manager to partner closely with Customer Success Management and Professional Services teams. The role involves serving as the primary technical advisor to enterprise customers for Digital Operations initiatives, translating business goals into implementation project plans, and designing workflows and integrations to optimize operations. The position is based in Lisbon, Portugal, with a hybrid work approach.

Job Responsibility:

Lead discovery sessions with large enterprise customers to assess and analyze inefficiencies in existing tooling, processes, and operations within and outside of PagerDuty
Develop custom PagerDuty architectural and integration designs that support customers' business and technology initiatives while accounting for enterprise environment complexities
Translate architectural and integration designs into strategic implementation project plans and assist in execution of defined project plans
Serve as customers' primary technical point of contact to answer and triage technical questions while leading conversations to influence product adoption
Own and increase product adoption metrics across multiple enterprise customers while collaborating with Customer Success Managers on large-scale onboardings

Requirements:

5+ years of experience in technical consulting, solutions architecture, or technical account management role with enterprise customers
Deep understanding of Digital Operations platforms and how they fit within larger enterprise technology ecosystems
Proven ability to design custom integrations using APIs and technical best practices
Experience translating business requirements into technical implementation project plans

Nice to have:

Experience with PagerDuty platform or similar Digital Operations tools
Strong automation skills for creating tools to accelerate repetitive tasks and customer implementations
Proven ability to collect and organize feature requests while balancing customer needs with product roadmap priorities
Experience working with large-scale enterprise onboardings and customer lifecycle initiatives
Technical expertise in enterprise tooling, processes, and operations optimization
Experience with automation
Rundeck a plus

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days
HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
September 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Account Manager