Technical Account Manager Jobs

Technical Account Manager

Airship

Location:
France; United Kingdom

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

With deep experience working with the world’s leading brands, our Technical Account Managers know how to build, implement and manage the kinds of sophisticated solutions that power the best digital marketing strategies in the world. Our team has years of experience in tech, many of those devoted to understanding technology and driving results in the digital marketing space. We have been “behind the curtain” helping brands in every major vertical by developing examples, guiding advanced integrations, and building the expertise necessary to accelerate results and success. We are inquisitive, inclusive, and insightful, and are at our best when we lift each other up to achieve common goals. We value diverse input and are looking for a team member who wants to contribute to something spectacular. This is a fully remote role subject to Airship’s approval.

Job Responsibility:

Coordinate new customer activities with appropriate team members. Keep all parties apprised of customer requirements, deliverables, and timelines
Act as a primary point of contact for customers, ensuring a high level of responsiveness if issues arise
Provide metrics as established by department leadership to track and report customer activities and associated issues and/or opportunities for reporting to both customer and internal stakeholders
Provide world-class support by taking ownership for customer challenges from initial contact to deployment, including troubleshooting, assisting with QA, and ensuring that the customer understands any needed changes on their end
Partner with the Engineering and Product teams to resolve customer issues, and develop new solutions
Provide assistance writing documentation, knowledge-based articles, and tutorials to improve the customer experience of Airship products and services
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Interface with customers in final stages of contracting with Sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Airship products
Contribute to the development of Technical Account Management policies and procedures
Provide proactive training, guidance, and support, demonstrating Airship's value

Requirements:

3+ years of technical client-facing experience
Working knowledge of Linux and/or Mac OS X command line
Able to read code and write code in Python, Java, Swift, or a similar object-oriented language
Working knowledge of IDEs such as Xcode and Android Studio
Knowledge of how to leverage APIs
Able to handle a wide range of customer personas and skills sets during all phases of the customer lifecycle
Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers in English
Outcome-based time management skills
Ability to work in a team environment while working independently
Fluent or professional French speaker (C1-C2)
ability to provide customer support in French
Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!

Nice to have:

Ability to speak, read and write Spanish or German
Comfortable with iOS and Android mobile platforms and their development tools
Experience with version control and systems like Github
Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS)
combined with SaaS product environment
Skills with Apple Wallet, Android Pay or other Digital Wallet platforms
Familiarity with Email and SMS terms, compliance and configuration

What we offer:

Equity is also offered with this role
Airship offers a robust benefits package as part of our Total Rewards approach to compensation

Additional Information:

Job Posted:
December 16, 2025

Work Type:

Remote work

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