Technical Account Manager Jobs

Hightouch

Location:
United Kingdom; France, London ▼
Paris

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Technical Account Manager in our EMEA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond. In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

Job Responsibility:

Oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption
Become the bridge between Hightouch and our largest Fortune 5000 customers
Be a product expert and leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond
Strive to understand customer requirements and issues at the molecular level
Uncover a customer’s use case and help navigate to the most elegant and efficient solution
Guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform
Be responsible for the retention and expansion our largest Enterprise customers
Work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
Deliver a timely and organized onboarding for customers through effective project management
Ensure customers see the full value in Hightouch’s products, and advise on technical best practices
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Requirements:

5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Proficiency of spoken and written English

Additional Information:

Job Posted:
December 09, 2025

Work Type:

Remote work

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Technical Account Manager