Technical Account Manager

• Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models
• Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs
• Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition
• Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs
• Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health
• Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions
• Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes

• Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday)
• Strong proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations
• Experience working directly with technical stakeholders to design data models, process flows, and system integrations
• Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology
• Excellent communication and relationship skills — able to work comfortably with both executives and technical teams
• Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it

Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML)

• Competitive compensation
• variable bonus and performance-based reward opportunities
• retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support