Technical Account Manager

• Fully own the account management function as an Okta TAM. This includes the business and the technical side
• Advise customers on best practices and product adoption in a post-sales capacity
• Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction and retention
• Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
• Take and respond to reactive questions from Customer Success Managers and key customer stakeholders
• Establish strong personal relationships on key accounts with decision-makers and stakeholders
• Participate in content creation for both internal and external enablement of staff and customers

• 5+ years of total experience in information technology
• at least 1 year of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Working proficiency in the following core IAM areas: Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
• SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
• Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, Solution Engineering or similar role
• Understanding of identity and surrounding technologies
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Excellent communication skills
• Ability to set expectations and communicate goals and objectives with customers at various levels, from an IT Admin to a CIO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position will be located in the UK and will have some travel required (Around 25% of the time)

Familiarity with IAM solution providers is strongly desired

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta
• Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs