Technical Account Manager Job at Docker

Technical Account Manager

Docker

Location:
United States; Canada

Category:
IT - Administration

Contract Type:
Not provided

Salary:

138000.00 - 172500.00 USD / Year

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Job Description:

As a Technical Account Manager (TAM) at Docker, you will serve as a trusted advisor to our most strategic customers, ensuring they realize measurable value from their investment in Docker’s platform. TAMs are responsible for guiding adoption, managing technical relationships, and influencing customer outcomes across the post-sales lifecycle. This role sits within Docker’s Customer Engineering Group, which unifies pre- and post-sales technical teams to deliver a seamless, outcomes-driven customer experience. You’ll collaborate closely with Solutions Engineers, Engagement Services, and Product teams to help customers accelerate time-to-value, reduce friction, and achieve long-term success with Docker.

Job Responsibility:

Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria
Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes
Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth
Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams
Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support
Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter
Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success
Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends
Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics
Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals
Support development of scalable initiatives such as 1:many workshops and digital enablement programs

Requirements:

4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer)
Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices
Proven ability to translate technical capabilities into business outcomes and drive measurable customer value
Excellent communication skills across both technical and executive audiences
Skilled at identifying patterns and building long-term strategies beyond point solutions
Comfortable working cross-functionally in a global, distributed organization

Nice to have:

Experience with developer-first platforms or PLG (product-led growth) models
Familiarity with AI/ML infrastructure or agent-based development platforms
Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company

What we offer:

Freedom & flexibility
fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup
we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity
we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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