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T-Mobile Logo T-Mobile · Customer Service

Technical Account Manager

United States, Atlanta Employment contract 62600.00 - 112900.00 USD / Year · Job Posted June 03, 2026
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Job Description

This role supports organizational success by ensuring a high-quality customer experience for strategic business customers. It manages technical issues by directing team efforts and resolving service challenges promptly. The role differentiates itself through collaboration with cross-functional teams to deliver effective business solutions. Success is measured by customer satisfaction, issue resolution efficiency, and operational improvements. The work directly impacts customer retention and the overall quality of service delivery within the organization.

Job Responsibility

  • Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
  • Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
  • Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
  • Provide timely feedback to management on customer trends, issues, and needs to support decision-making
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements

  • High School Diploma/GED
  • 2-4 years Managing Technical Projects
  • Less than 2 years Reporting Experience
  • Adaptability
  • Communication
  • Customer Service
  • Escalation Management
  • Presentation Delivery
  • Product Knowledge
  • Root Cause Analysis (RCA)
  • Technical Account Management
  • Technical Knowledge
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • free year-round money coaches
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
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