Technical Account Manager Job at OutSystems (Singapore)

Technical Account Manager

OutSystems

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You will be responsible for leading a team of Technical Account Managers who are focused on ensuring the successful adoption and utilization of our technical solutions by our clients. You will guide and support the team, drive technical success, and collaborate with cross-functional teams to deliver exceptional technical support and solutions. Your role will involve managing client relationships, providing technical guidance, and leading the team to achieve customer satisfaction and business goals.

Job Responsibility:

Lead a team of Technical Account Managers, providing guidance, mentorship, and support to drive their performance, customer satisfaction, and professional growth
Communicate the team's goals and objectives, aligning them with the company's Technical Success strategy and business goals
Collaborate closely with clients to understand their technical goals and requirements, ensuring our solutions align with their business objectives
Provide technical guidance and best practices to clients, helping them optimize the use of our solutions to achieve their desired outcomes
Oversee the onboarding process for new clients, ensuring a smooth and successful implementation of our technical solutions
Conduct regular check-ins with clients to assess their satisfaction, identify any issues or challenges, and provide appropriate solutions or escalation as needed
Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure client needs are met and issues are resolved in a timely manner
Act as a subject matter expert on our technical solutions, staying up to date with product enhancements, new features, and industry trends
Collaborate with the sales team to identify opportunities for upselling or cross-selling additional products or services to existing clients
Foster a culture of collaboration, knowledge sharing, and continuous improvement within the Technical Success team
Stay updated on emerging technologies and industry best practices to continually enhance your technical expertise and provide valuable insights to clients.

Requirements:

8+ years of experience in Mobile/Web application development
5+ years of experience in a client-facing technical role, such as technical account management, customer success, or similar positions
OutSystems development and administration experience is preferred
Strong technical aptitude and understanding of software systems, APIs, cloud platforms, or other technical solutions
Prior experience in a leadership or team lead role, overseeing a team of technical professionals
Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team
Strong problem-solving and analytical skills, with the ability to understand complex client requirements and provide appropriate solutions
Exceptional client relationship management skills, with a focus on building trust, understanding client needs, and delivering exceptional customer service
Ability to manage and prioritize multiple clients in a fast-paced, dynamic environment
Strong collaboration and cross-functional teamwork abilities, with the ability to work effectively with internal teams to address client needs
Detail-oriented with a focus on delivering high-quality work and meeting client expectations
Proactive and self-motivated, with a demonstrated ability to take initiative and drive customer success
Ability to travel
Bachelor's degree in a relevant technical field (e.g., computer science, information technology) or equivalent work experience. Master's degree is a plus.

Nice to have:

OutSystems development and administration experience is preferred
Master's degree is a plus.

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

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