Technical Account Manager Jobs

Hornetsecurity

Location:
Japan, Tokyo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a qualified Technical Account Manager (m/f/d) in Tokyo to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support sales processes and strengthen customer relationships.

Job Responsibility:

Provide technical support for customers throughout both pre-sales and post-sales processes
Address all product-related queries promptly and accurately
Train customers to use products effectively and confidently
Provide developers with customer feedback to help identify potential new features or products
Report on product performance and share key insights with internal teams
Identify solutions to reduce support costs while maintaining customer satisfaction
Analyze customer needs and suggest upgrades or additional features to meet their requirements
Liaise with the sales department to win new business and increase sales opportunities
Establish and maintain best practices for customer support and technical account management
Keep track of sales performance metrics and ensure data-driven decision-making

Requirements:

Proven work experience as a Technical Account Manager
Solid technical background with hands-on experience in digital technologies
Familiarity with software and front-end development
Strong technical expertise in email (SMTP/MTA)
Strong experience in data analysis
Practical experience using Grafana and Clickhouse
Excellent knowledge of Linux
Strong skills in analyzing and resolving customer problems
BSc degree in Computer Science or a relevant field
Native-level Japanese language skills (speaking, reading, and writing)
Ability to communicate with team in English
Ability to grasp customers’ needs quickly and suggest timely solutions
Excellent verbal and written communication skills

Nice to have:

Technical knowledge of antispam solutions
Prior project management experience
Interest in technologies such as Docker, Git, and Golang

What we offer:

Free space for innovation and independent action in a fast-growing international company
Short decision paths and flat hierarchies in an open work atmosphere
Personal and professional development opportunities

Additional Information:

Job Posted:
December 09, 2025

Work Type:

Remote work

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Technical Account Manager