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Coralogix Logo Coralogix · IT - Administration

Technical Account Manager

United States, New York 160000.00 - 200000.00 USD / Year · Job Posted December 07, 2025
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Job Description

Onboarding Technical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption.

Job Responsibility

  • Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
  • Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
  • Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
  • Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
  • Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
  • Establishing relationships and engaging with technical counterparts to drive product adoption
  • Advocate internally for customer needs within Coralogix and influence a product development roadmap

Requirements

  • Background knowledge of DevOps / Cloud / Observability
  • Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
  • Hands-on experience in technical integrations and complex troubleshooting
  • Experience in customer facing positions and excellent customer-facing skills
  • Excellent communication skills in English, both written and verbal.
  • Strong presentation skills with the ability to establish credibility with executives

Nice to have

  • Hands-on Engineering/DevOps background
  • Comfortable coding in any high-level programming language (Java, Go, Python)
  • BSc degree in Computer Science / Engineering
  • Experience in SAAS B2B software companies

What we offer

  • comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits
  • a 401(k) plan and match
  • paid sick time and paid time off
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