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Onboarding Technical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption.
Job Responsibility:
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
Establishing relationships and engaging with technical counterparts to drive product adoption
Advocate internally for customer needs within Coralogix and influence a product development roadmap
Requirements:
Background knowledge of DevOps / Cloud / Observability
Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
Hands-on experience in technical integrations and complex troubleshooting
Experience in customer facing positions and excellent customer-facing skills
Excellent communication skills in English, both written and verbal.
Strong presentation skills with the ability to establish credibility with executives
Nice to have:
Hands-on Engineering/DevOps background
Comfortable coding in any high-level programming language (Java, Go, Python)
BSc degree in Computer Science / Engineering
Experience in SAAS B2B software companies
What we offer:
comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits
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