Technical Account Manager

• Be an expert in the Blis product suite & the platform
• In partnership with clients, identify, create, and implement solutions that hit their key objective
• Consult, demonstrate and educate Blis’ clients on product solutions and best practices
• Analyse data and insights to guide strategy and implementation of Blis solutions
• Support and service both managed and self-service clientele
• Manage the end-to-end ‘Client Experience’ post-sale
• Build and manage relationships with allocated clients and agency partners (media, creative, marketing partners, etc.)
• Provide weekly reporting for clients
• illustrating the outcomes of their investment
• Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
• Partner with sales to outline opportunities for growth of existing clients
• Ensure we meet our client SLAs via top tier account management skills and expertise
• Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients
• Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.
• Convey campaign setups to Ad-Ops via internal workflow management systems (e.g JIRA)
• Act as a conduit between client and Ad-Ops throughout the campaign delivery process
• Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
• Facilitate the involvement of client 3rd party partners across campaigns
• Ensure internal pipeline systems are up-to-date

• 3-5 years of industry experience, preferably within programmatic and having serviced multiple advertising channels e.g. display, DOOH, CTV etc.
• Experience servicing clients via managed service and/or self service (SAAS) buying model
• Strong exposure to various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
• Ability to be a client-facing lead, who drives the direction, communications and outcomes across given campaigns
• Excellent communication skills
• written and verbal
• Possesses a strong understanding of client and programmatic success metrics/KPIs
• Works well both within a team and individually
• Has excellent organizational and time management skills to juggle multiple tasks
• Strong Excel and PowerPoint skills
• Ability to problem solve and analyse data sets from various platforms
• Technically savvy with commercial acumen

Previous experience of people management is a bonus