Technical Account Manager Job at Lead Bank

Job Description

We are hiring a Technical Account Manager to support partner onboarding to our Banking as a Service platform. This key role will be focused on delivering an implementation experience from contract signature to go-live. You will provide guidance and solutions for our partner’s data integration and ongoing integration support. You will be integral to building out the foundation for a high-impact function at Lead. This position requires technical and interpersonal skills and the ability to form strong partnerships with internal and external stakeholders. You will be a key partner to prospects and partners who are looking to integrate with Lead to use our banking-as-a-service products. We expect you to be an expert in understanding partner use cases, pain points, and challenges, and will heavily influence our ability to acquire and expand strategic partners. The ideal candidate has prior experience managing partner integrations in a fast-paced working environment.

Job Responsibility

Deeply understand the partner’s business goals and product structure
Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead
Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding
Define internal processes to streamline partner onboarding
Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently
Successfully manage a number of engagements concurrently
Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance
Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations
Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity

Requirements

3-5 years of hands-on solution architecture, data integration, partner delivery experience
Ability to understand, visualize, and document the client’s product construct and how they map to our internal data models used for processing cards, transactions, and loans
Excellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuth
Proven ability to present technical solutions effectively to diverse stakeholder groups
Experience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon schedule
Outstanding communication and problem-solving skills, customer focus, and results orientation
Knowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk management

What we offer

Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role
Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
Paid parental leave
Flexible vacation policy, including PTO and paid holidays
A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

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Technical Account Manager

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