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Hornetsecurity Logo Hornetsecurity · IT - Administration

Technical Account Manager

Canada · Job Posted June 10, 2026
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Job Description

We are looking for a qualified Technical Account Manager (m/f/d) in Quebec or Ontario, Canada to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. This is a full-time permanent position for candidates located in Canada, with remote work available. As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support sales processes and strengthen customer relationships.

Job Responsibility

  • Provide technical support for customers throughout both pre-sales and post-sales processes
  • Address all product-related queries promptly and accurately
  • Train customers to use products effectively and confidently
  • Provide developers with customer feedback to help identify potential new features or products
  • Report on product performance and share key insights with internal teams
  • Identify solutions to reduce support costs while maintaining customer satisfaction
  • Analyze customer needs and suggest upgrades or additional features to meet their requirements
  • Liaise with the sales department to win new business and increase sales opportunities
  • Establish and maintain best practices for customer support and technical account management
  • Keep track of sales performance metrics and ensure data-driven decision-making

Requirements

  • Proven work experience as a Technical Account Manager
  • Solid technical background with hands-on experience in digital technologies
  • Familiar with software and front-end development
  • Strong technical expertise in email (SMTP/MTA)
  • Strong experience in data analysis
  • Practical experience using Grafana and Clickhouse
  • Excellent knowledge of Linux
  • Strong skills in analyzing and resolving customer problems
  • BSc degree in Computer Science or a relevant field
  • Can grasp customers' needs quickly and suggest timely solutions
  • Excellent verbal and written communication skills

Nice to have

  • Technical knowledge of antispam solutions (a plus)
  • Prior project management experience
  • Interest in technologies such as Docker, Git, and Golang

What we offer

  • Free space for innovation and independent action in a fast-growing international company
  • Personal and professional development opportunities
  • Short decision paths and flat hierarchies in an open work atmosphere
  • Home-Office Option and flexible working hours
  • Additional Sick Leave & Public Holidays
  • Collective Insurance Plan
  • Be-Active Bonus – allowance for membership in fitness and sports clubs
  • Temporary Employee Exchange Program – ability to work at global office locations
  • Team events and regular global update meetings
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