Technical Account Manager Job at Avoca (New York)

Technical Account Manager

Avoca

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

130000.00 - 190000.00 USD / Year

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Job Description:

As a Technical Account Manager at Avoca, you’ll own the post‑sales technical relationship with our customers, bridging implementation details and ongoing account strategy. You’ll guide home service companies through onboarding and integration, advise on APIs, webhooks, and prompting configurations, and ensure they achieve measurable business outcomes on Avoca’s platform. You will be the trusted technical advisor who translates customer goals into scalable setups, drives adoption, and maintains long-term success. This role is ideal for someone who thrives at the intersection of technical execution and customer strategy. You should be comfortable in customer-facing discussions, hands-on with integrations, and accountable for results.

Job Responsibility:

Serve as the primary technical point of contact and trusted advisor post‑sale, ensuring successful implementation, integration, and adoption
Lead onboarding and rollout programs, tailoring technical approaches to each customer’s goals, stack, and business model
Design and validate integrations (APIs, webhooks, data flows) in partnership with customer Operations, Product, and IT teams
troubleshoot issues and optimize performance
Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impacts
Conduct regular technical and business reviews to align objectives, measure KPIs, and identify new opportunities for value creation
Collaborate with Sales, Product, and Engineering to resolve technical challenges, provide structured feedback, and influence roadmap priorities
Build and maintain best practices, playbooks, and scalable success frameworks for integrations, prompting, and ongoing optimization
Manage multiple customer engagements simultaneously, balancing hands-on tactical execution with strategic guidance
Proactively manage stakeholder relationships across Operations, Product, Marketing, and Executive teams
communicate clearly with both technical and non-technical audiences

Requirements:

2–5 years in startups in technical account management, solutions architecture, implementation, or technical customer success (or >4 years overall experience)
CS/technical education or demonstrated fluency with APIs, webhooks, and integration patterns
ability to read and discuss payloads, auth models, and error handling
Experience configuring or advising on prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts
Exceptional communicator with strong presentation and facilitation skills
comfortable leading technical discussions and executive updates
Analytical mindset with the ability to tie customer KPIs (e.g., booking rates, lead qualification, speed-to-answer) to business outcomes
Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments
thrives on owning processes end-to-end

What we offer:

Offers Equity
Offers Bonus

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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