Technical Account Manager Team Leader Jobs

Technical Account Manager Team Leader

BioCatch

Location:
Israel , TLV

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

BioCatch is helping the world’s largest financial institutions prevent fraud while preserving a seamless digital experience. Delivered in a SaaS model, our platform protects millions of users worldwide. We’re hiring a TAM Team Leader to lead and mentor our global TAM team of customer ambassadors within BioCatch’s technical groups—anchoring the team’s authority, sharpening customer‑advocacy standards, and ensuring clear, measurable technical outcomes for strategic accounts. This role blends people leadership with hands-on technical expertise.

Job Responsibility:

Lead, mentor, and develop a team of Technical Account Managers, fostering a proactive, ownership, and customer advocacy culture
Define and track team KPIs, ensuring consistent value and operational excellence delivery
Drive team enablement, training, and career growth, while promoting knowledge sharing and best practices
Provide high‑touch support services and ensure best‑practice support standards
Review overall customer operational health, guiding TAMs on risk mitigation and optimization
Oversee coordination of updates and enhancements across the TAM team
Enable TAMs to support their customers during their own release cycles
Create and manage a framework for the team to own and manage implementation, update, and maintenance projects for their customers
Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments
Supervise escalations (incidents and Top Customer Issues), ensuring appropriate engagement of Engineering, Solutions, Operations, and Product teams
Lead complex postmortems with TAMs, deliver root-cause analyses, and ensure continuous improvement in escalation handling
Partner with senior customers in periodic executive technical reviews (monthly/quarterly)
Collaborate with Product Management to align customer needs with roadmap presentations and early product release rollouts
Represent the “Voice of the Customer” in leadership forums, influencing service strategy and product direction

Requirements:

5+ years of experience in technical account management, customer success, or enterprise support roles, with at least 2 years in a leadership/mentorship capacity
Proven track record in leading customer-facing technical teams within enterprise SaaS, security, or fintech environments
Strong technical background with the ability to guide TAMs and engage directly with enterprise customers
Experience managing escalations and postmortem processes. Coordinating cross-functional teams
Excellent leadership, communication, and stakeholder management skills
A proactive mindset with the ability to balance hands-on technical work and team leadership
Broad technical fluency: APIs/SDKs
authentication (JWT/Basic/mTLS)
SSO (SAML/OIDC)
certificates/TLS
API payloads
Operational‑health literacy: reads availability, latency, errors, and traffic trends and sets next steps
Cross‑account delivery: prioritization, KPI reviews, and predictable execution across multiple customers
Senior-stakeholder communication: clear with customer and internal leaders
leads the technical sections of reviews/QBRs
Experience working in a global, cross‑time‑zone environment

Additional Information:

Job Posted:
December 26, 2025

Employment Type:

Fulltime

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