CrawlJobs Logo
Rapid7 Logo Rapid7 · IT - Software Development

Technical Account Manager (TAM)

United States, Tampa, FL · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Description

The Technical Account Manager (TAM) serves as a trusted technical advisor, building and managing the relationship between Rapid7 and its most significant enterprise and federal accounts. This role is crucial for guiding customers through successful deployment, ensuring product adoption, and maximizing the use of Rapid7 solutions to achieve their desired security outcomes and long-term technical success.

Job Responsibility

  • Understand customer business and security objectives and apply technical expertise to drive successful outcomes
  • Serve as the technical owner for assigned accounts, supporting both planning and execution needs
  • Go beyond break/fix support by helping shape customer strategy and long-term security programs
  • Meet regularly with customers to review system health, best practices, upcoming releases, and program progress
  • Act as the advocate and voice of the customer within Rapid7
  • Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams
  • Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices
  • Travel up to 10% to meet with customers onsite

Requirements

  • 7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies
  • Strong account management and project management skills
  • 4+ years of hands-on Linux experience, including supporting Linux-based applications
  • 3+ years of networking experience
  • Excellent communication and customer service skills, both written and verbal
  • Adaptability and eagerness to learn new technologies
  • Collaborative mindset with the ability to make independent decisions
  • Proven problem-solving skills and ability to define solutions for complex challenges
  • A strong commitment to driving positive, material impact on the business, demonstrated through a customer-centric mindset

Nice to have

  • Industry certifications such as CISSP, CSP, CEH, Security+, or OSCP
  • SQL experience (required baseline)
  • Familiarity with scripting languages
  • Familiarity with Cloud Security (AWS, AZURE, GCP)
  • Proficiency with Rapid7 or similar cybersecurity products
  • Penetration testing experience
  • 3+ years of direct security experience
Rapid7 - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Technical Account Manager (TAM)

8 matching positions

Manager, Technical Account Manager

We’re hiring a Manager, Technical Account Manager (TAM) to lead and grow a team ...
Location
Location
United States , Remote, Americas, Boston, New York, San Francisco, Seattle
Salary
Salary:
Not provided
montecarlodata.com Logo
Monte Carlo Data
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
  • 2+ years of experience managing or leading technical customer-facing teams
  • Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools
  • Proven ability to coach and develop technical talent while driving customer outcomes
  • Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners
  • Strong operational and project management skills with a customer-first mindset
Job Responsibility
Job Responsibility
  • Hire, onboard, coach, and develop a team of Technical Account Managers
  • Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy
  • Provide regular feedback, performance management, and mentorship to help team members grow and succeed
  • Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
  • Act as an escalation point for complex technical challenges and high-impact customer situations
  • Ensure consistent delivery of best practices around data observability, reliability, and scale
  • Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
  • Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities
  • Help define and improve TAM processes, tooling, and engagement models as the business scales
  • Define success metrics for the TAM function and track performance across customer outcomes and team health
What we offer
What we offer
  • Competitive compensation, meaningful equity, and comprehensive benefits
  • Flexible remote work, generous PTO, and a culture built on autonomy and trust
  • Fulltime
Read More
Arrow Right

Senior Technical Account Manager, West

As a Senior Technical Account Manager (TAM), you’ll be responsible for planning ...
Location
Location
United States
Salary
Salary:
130400.00 - 151200.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
July 31, 2026
Flip Icon
Requirements
Requirements
  • 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
  • Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect
  • B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
  • Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
  • Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
  • Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
  • Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
  • Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications
  • Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
  • Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures
Job Responsibility
Job Responsibility
  • Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey
  • Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
  • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets
  • Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Continuously stay abreast and enabled on new Wiz features and functionality
  • Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
  • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
  • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
  • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right

Technical Account Manager

As a Technical Account Manager (TAM), you’ll be responsible for planning and exe...
Location
Location
United States
Salary
Salary:
100000.00 - 125000.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
  • For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect
  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience
  • Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion
  • Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
  • Familiarity with cloud-security best practices, common threat models, and CNAPP use cases
  • Ideally, you have a security certification or experience helping organizations address cloud-security challenges
  • Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
  • Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc.
  • Familiarity with Linux and Windows operating systems concepts and runtime sensing
Job Responsibility
Job Responsibility
  • Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey
  • Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
  • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Continuously stay abreast and enabled on new Wiz features and functionality
  • Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
  • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
  • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
  • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
  • Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right

Sr. Technical Account Manager (Northeast)

Come join the company that is reinventing cloud security and empowering business...
Location
Location
United States
Salary
Salary:
163200.00 - 181600.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
  • Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect
  • B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
  • Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
  • Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI)
  • Ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
  • Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases
  • Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
  • Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
  • Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications
Job Responsibility
Job Responsibility
  • Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers' Wiz journey
  • Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
  • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets
  • Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Continuously stay abreast and enabled on new Wiz features and functionality
  • Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
  • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
  • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
  • Use your expert knowledge of the Wiz platform and features to accelerate your customers' success and attainment of value
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right

Technical Account Manager

As a Technical Account Manager (TAM) at Codec, you will act as the primary techn...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
codec.ie Logo
Codec
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in IT, Business, or a related discipline (or equivalent experience)
  • 5+ years’ experience in a customer-facing technical role (e.g. Technical Account Manager, Solutions Consultant, Architect, or similar) within a managed services or professional services environment
  • Proven experience managing customer relationships and owning account outcomes, including service performance, stakeholder engagement, and roadmap alignment
  • Strong working knowledge of the Microsoft ecosystem (Azure, Microsoft 365, Dynamics 365, Power Platform), with the ability to translate technical capabilities into business value
  • Experience supporting live, business-critical platforms, including incident management, governance, and continuous improvement
  • Demonstrated ability to work across delivery teams and customers to align technical solutions with business objectives
  • Excellent communication skills, with the ability to engage effectively with both technical teams and senior business stakeholders
  • Ability to translate complex technical concepts into clear business outcomes and value
  • Strong stakeholder management skills, with the ability to build trust, influence decisions, and challenge constructively
  • Commercial awareness, with the ability to identify opportunities for optimisation and service expansion in line with customer needs
Job Responsibility
Job Responsibility
  • Client & Stakeholder Management
  • Act as the primary technical partner and trusted advisor for assigned client accounts
  • Build and maintain strong relationships across technical, operational, and senior business stakeholders
  • Establish and own the engagement cadence (service reviews, executive briefings, roadmap sessions)
  • Translate customer business goals into business-aligned technical priorities and outcomes
  • Act as the voice of the customer within Codec, ensuring alignment across delivery and leadership teams
  • Strategic Advisory & Account Planning
  • Develop and own a strategic account plan aligned to customer objectives and Microsoft technology capabilities
  • Partner with senior stakeholders (e.g. CIO, CTO, Heads of IT/Business) to shape technology strategy and roadmap
  • Proactively identify opportunities to drive innovation, optimisation, and value realisation
  • Fulltime
Read More
Arrow Right

Technical Account Manager

The Technical Account Manager (TAM) serves as a trusted technical advisor, build...
Location
Location
United States , Tampa, FL; Austin, TX
Salary
Salary:
Not provided
rapid7.com Logo
Rapid7
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies
  • Strong account management and project management skills
  • 4+ years of hands-on Linux experience, including supporting Linux-based applications
  • 3+ years of networking experience
  • Excellent communication and customer service skills, both written and verbal
  • Adaptability and eagerness to learn new technologies
  • Collaborative mindset with the ability to make independent decisions
  • Proven problem-solving skills and ability to define solutions for complex challenges
  • A strong commitment to driving positive, material impact on the business, demonstrated through a customer-centric mindset
Job Responsibility
Job Responsibility
  • Understand customer business and security objectives and apply technical expertise to drive succesful outcomes
  • Serve as the technical owner for assigned accounts, supporting both planning and execution needs
  • Go beyond break/fix support by helping shape customer strategy and long-term security programs
  • Meet regularly with customers to review system health, best practices, upcoming releases, and program progress
  • Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams
  • Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams
  • Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices
  • Travel up to 10% to meet with customers onsite
  • Fulltime
Read More
Arrow Right

Technical Account Manager

As a Technical Account Manager (TAM) at Codec, you will act as the primary techn...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
codec.uk Logo
Codec UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in IT, Business, or a related discipline (or equivalent experience)
  • 5+ years’ experience in a customer-facing technical role (e.g. Technical Account Manager, Solutions Consultant, Architect, or similar) within a managed services or professional services environment
  • Proven experience managing customer relationships and owning account outcomes, including service performance, stakeholder engagement, and roadmap alignment
  • Strong working knowledge of the Microsoft ecosystem (Azure, Microsoft 365, Dynamics 365, Power Platform), with the ability to translate technical capabilities into business value
  • Experience supporting live, business-critical platforms, including incident management, governance, and continuous improvement
  • Demonstrated ability to work across delivery teams and customers to align technical solutions with business objectives
  • Excellent communication skills, with the ability to engage effectively with both technical teams and senior business stakeholders
  • Ability to translate complex technical concepts into clear business outcomes and value
  • Strong stakeholder management skills, with the ability to build trust, influence decisions, and challenge constructively
  • Commercial awareness, with the ability to identify opportunities for optimisation and service expansion in line with customer needs
Job Responsibility
Job Responsibility
  • Act as the primary technical partner and trusted advisor for assigned client accounts
  • Build and maintain strong relationships across technical, operational, and senior business stakeholders
  • Establish and own the engagement cadence (service reviews, executive briefings, roadmap sessions)
  • Translate customer business goals into business-aligned technical priorities and outcomes
  • Act as the voice of the customer within Codec, ensuring alignment across delivery and leadership teams
  • Develop and own a strategic account plan aligned to customer objectives and Microsoft technology capabilities
  • Partner with senior stakeholders (e.g. CIO, CTO, Heads of IT/Business) to shape technology strategy and roadmap
  • Proactively identify opportunities to drive innovation, optimisation, and value realisation
  • Provide informed recommendations, including challenging customer thinking where appropriate
  • Guide customers in adopting Microsoft technologies to achieve measurable business outcomes (e.g. cost optimisation, productivity, security, scalability)
  • Fulltime
Read More
Arrow Right

Technical Account Manager

We’re looking for a Technical Account Manager to plan, lead, and deliver ongoing...
Location
Location
United States; Canada , New York; Toronto
Salary
Salary:
Not provided
hootsuite.com Logo
Hootsuite
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive proven experience in advanced Enterprise project implementation
  • direct customer advocacy and engagement experience in post-sales or professional services functions within SaaS or equivalent combination of education and experience
  • Demonstrated ability to comprehend and translate complex business requirements into solutions that meet a customer’s goals and objectives
  • ability to explain complex technical issues to non-technical counterparts when necessary
  • You must be customer-obsessed with strong communication and analytical skills
  • Experience with enterprise-grade software integrations is a must
  • Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished
  • Problem Solving: Uses an organized and logical approach to find solutions to complex problems
  • Looks beyond the obvious to understand the root cause of problems
  • Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Job Responsibility
Job Responsibility
  • Manage a book of customers and serve as their named technical consultant, providing ongoing expertise, guidance, and product value
  • manage delivery timelines, milestones, technical optimization goals, and facilitate business transformation strategies
  • Work closely with Professional Services colleagues to manage the complex integrations of high-value customers who subscribe to paid services
  • Act as a key member of the customer account team: champion the customer’s technical needs
  • advocate internally to resolve or enhance the customer’s product experience
  • and develop strong and trusted relationships with clients
  • Identify opportunities for account growth where applicable, and escalate to the account management team
  • Build monthly, quarterly or annual project plans for customers to ensure consumption of purchased TAM hours
  • produce monthly consumption reporting for your book of business
  • develop risk mitigation strategies against carry-over of unused deliverables
What we offer
What we offer
  • Canadian Benefits: health insurance including medical, dental, vision, life/disability insurances
  • an Employee and Family Assistance Program
  • group RRSP plan with a company match of up to 4% of base salary
  • US Benefits: health insurance including medical, dental, vision, and life/disability insurances
  • 401k Plan with a company match (up to 4% of base salary)
  • an Employee and Family Assistance Program
  • Global Parental Leave: 26 weeks of full and partially paid leave for eligible permanent employees
Read More
Arrow Right