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Rapid7 Logo Rapid7 · IT - Software Development

Technical Account Manager (TAM)

United States, Tampa, FL · Job Posted June 09, 2026
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Job Description

The Technical Account Manager (TAM) serves as a trusted technical advisor, building and managing critical partnerships with Rapid7’s most significant enterprise and federal accounts. This leader guides customers through complex deployments, drives deep product adoption, and acts as a strategic technical partner to maximize long-term security outcomes.

Job Responsibility

  • Translate customer business and security objectives into technical solutions to drive successful outcomes
  • Act as the primary technical owner for assigned enterprise and federal accounts, guiding long-term planning and execution
  • Deliver proactive security guidance to shape customer programs beyond standard break-fix support
  • Meet regularly with key accounts to evaluate system health, highlight best practices, and preview upcoming releases
  • Advocate for the voice of the customer internally, driving alignment and requirements across cross-functional product groups
  • Orchestrate crisis and incident response by aligning Customer Success, Support, and Engineering teams during critical escalations
  • Develop and maintain deep technical knowledge of security technologies and Rapid7 product offerings
  • Mentor team members and cross-functional partners on product best practices and deployment strategies

Requirements

  • 7 or more years of experience in a technical account management, professional services, solutions engineering, or technical support role
  • 4 or more years of hands-on Linux experience, including supporting and troubleshooting Linux-based applications
  • 3 or more years of networking experience alongside solid troubleshooting skills
  • Communicate clearly to convey technical objectives, manage crisis escalations, and build trust with senior customer stakeholders
  • Build a global network and work across boundaries to coordinate customer support, customer success, and product engineering teams
  • Embrace difficult conversations with customers during security incidents, actively listening and checking for understanding to resolve escalations
  • Drive personal and team accountability for meeting customer-facing commitments and securing optimal technical outcomes
  • Embody our core values to foster a culture of excellence that drives meaningful impact and collective success
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