Technical Account Manager (Payments / Billing) Job at Adapty.io

Insurance Account Manager

Are you an experienced professional in the insurance industry with a passion for...

Location

Canada , Mississauga

Salary:

80000.00 - 90000.00 USD / Year

Randstad

Expiration Date

August 03, 2026

Requirements

3 to 5 years of professional experience within the insurance industry, with a strong focus on client management or software account management
University degree in a related business field or a college diploma specializing specifically in insurance studies
Chartered Insurance Professional (CIP) designation is considered a strong asset
Flexibility and willingness to travel 4 to 6 times a year throughout Canada to meet with key insurance stakeholders
Must be currently residing within the Greater Toronto Area (GTA) to facilitate regional coverage
Exceptional client relationship management skills with a proven track record of maintaining strong, long-term B2B relationships
Strong stakeholder management capabilities, with the ability to bring diverse teams together and balance competing priorities
Proven capability in contract negotiation, contract management, and interpreting service level agreements

Job Responsibility

Act as the primary contact and escalation point for insurer clients regarding relationship development, project road mapping, contract management, and invoicing
Support the implementation and launch of advanced insurance technology solutions for specific client projects through weekly progress meetings and internal technical discussions
Organize and lead periodic alignment meetings with internal and client teams to discuss project progress, system configurations, and emergent issues
Help Canadian insurance clients thoroughly understand the technical options, configurations, and possibilities available within the complex software platform
Collaborate closely with the legal team to review, refine, and negotiate client contract terms effectively
Partner with the accounts and finance teams to streamline client invoicing, billing cycles, and payment processes
Coordinate cross-functional team meetings among local and global colleagues to ensure seamless delivery of customer care services
Report directly to the Insurer Relations Manager, contributing actively to the expansion and ongoing development of processes within this vertical

What we offer

Competitive annual salary ranging from $80,000 to $90,000, tailored to experience and industry expertise
mostly remote work (2 days a month in office), allowing for excellent work-life balance while based in the Greater Toronto Area (GTA)
Comprehensive initial training program with dedicated mentoring from seasoned insurance software experts
Financial support and dedicated time off for completing industry-standard training courses and professional certifications
Quarterly structured, constructive performance feedback designed to accelerate your career progression and skills tracking
Real responsibility and ownership of high-impact client projects as soon as you are ready to lead
Opportunity to work within a collaborative, highly motivated, and globally connected team of professional peers

Fulltime

Event Services Client Account Manager

Allied Universal Event Services ® is hiring a Client Account Manager. This posit...

Location

United States , Minneapolis-St. Paul-Bloomington

Salary:

65000.00 - 75000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of event management, event operations, and/or event supervisory experience
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow customer relationships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

Job Responsibility

Supervise the day-to-day event operations and staffing of an assigned client site
Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
Build, improve, and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or event with our client
Handle any escalated security issues or emergency situations appropriately
Communicate staffing needs via Requisition Form
assist recruiters in identifying, interviewing, and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Event Services Client Account Manager

Allied Universal® is hiring a Client Account Manager. This position is responsib...

Location

United States , Cleveland

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of event management, event operations, and/or event supervisory experience
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow customer relationships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

Job Responsibility

Supervise the day-to-day event operations and staffing of an assigned client site
Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
Build, improve, and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or event with our client
Handle any escalated security issues or emergency situations appropriately
Communicate staffing needs via Requisition Form
assist recruiters in identifying, interviewing, and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

It Product Manager - Billing And Revenue Systems

We are seeking a highly experienced and technically proficient Billing and Reven...

Location

United States , San Francisco

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

5–8 years in IT product management, systems analysis, or similar roles focused on financial/billing systems within a SaaS or subscription business environment
Deep, hands-on experience configuring and implementing Zuora Billing and Zuora Revenue (RevPro), including subscription products, rate plans, discount schedules, billing rules, revenue recognition rules, performance obligations, and custom objects
Strong understanding of SaaS subscription financial models and revenue metrics including ARR, MRR, NRR, churn, and gross retention
Deep knowledge of revenue recognition under ASC 606/IFRS 15, including contract modifications, variable consideration, standalone selling prices (SSPs), and deferred/unbilled revenue accounting
Comprehensive understanding of the subscription lifecycle: Quote-to-Order, Order-to-Cash, Order-to-Revenue, Invoicing, Payment Processing, and Revenue Accounting — and how each stage affects financial reporting and compliance
Demonstrated ability to apply AI and automation tools to improve operational workflows
Experience using generative AI tools for productivity, documentation, or analysis
Proficiency with relational databases, SQL/ZOQL queries for data analysis and reconciliation, and API-based system integration
Exceptional communication and stakeholder management skills with proven ability to influence and lead cross-functional teams spanning Finance, IT, and Engineering

Job Responsibility

Proactively identify and solve complex business challenges through benchmarking, competitive research, and stakeholder engagement across Finance, Sales, and Operations
Translate high-level business and finance objectives into clear, actionable system requirements that guide design and implementation phases with precision
Serve as the organization's primary authority on Zuora Billing and Zuora Revenue (RevPro)
Act as the key systems partner to Finance, Revenue Accounting, and Revenue Operations teams
Partner with engineering and technical architects to ensure system designs are scalable, maintainable, and compliant with security and regulatory standards
Identify and champion opportunities to leverage AI, machine learning, and intelligent automation to streamline billing operations, reduce manual effort, and workflow automation
Lead agile delivery (Scrum/Kanban), including backlog prioritization, sprint planning, daily stand-ups, and retrospectives to drive continuous improvement and velocity
Oversee configuration changes, manage User Acceptance Testing (UAT), and ensure successful deployment of new features across Zuora Billing and Zuora Revenue platforms
Lead change management initiatives — including developing training materials, conducting user training sessions, and driving adoption of new features and processes
Maintain and document SOX controls for billing and revenue systems, ensuring adherence to internal control frameworks and supporting audit requirements

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Event Services Client Account Manager

Allied Universal Event Services® is hiring a Client Account Manager. This positi...

Location

United States , Seattle; Tacoma

Salary:

80000.00 - 85000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of event management, event operations, and/or event supervisory experience
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow customer relationships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

Job Responsibility

Supervise the day-to-day event operations and staffing of an assigned client site
Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
Build, improve, and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or event with our client
Handle any escalated security issues or emergency situations appropriately
Communicate staffing needs via Requisition Form
assist recruiters in identifying, interviewing, and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Senior Analytics Manager - Payments and Identity

As Senior Analytics Manager, Payments & Identity, you will be the senior analyti...

Location

United States; Canada; Mexico , San Francisco; Atlanta; Austin; Boston; Chicago; Dallas; Denver; Houston; Jacksonville; Los Angeles; Miami; New York City; Phoenix; Portland; Sacramento; Salt Lake City; San Diego; Seattle; Washington, D.C.; Ottawa; Toronto; Vancouver; Mexico City

Salary:

121000.00 - 228500.00 USD / Year

Scribd

Expiration Date

Until further notice

Requirements

7+ years of experience in analytics (for example product, payments, or platform analytics), ideally in a subscription or consumer environment, with a track record of leading high-impact work end to end
Deep, hands-on domain expertise in payments and identity, including authorization and settlement, retries and dunning, decline reasons, fraud and chargebacks, identity and authentication flows, and evaluating payment service providers on both performance and cost
Experience leading or managing analysts, including setting direction, reviewing complex work, and developing others
Strong technical toolkit: advanced SQL
experience with a programming language such as Python or R
and comfort working with modern data warehouses and observability tools (for example Databricks and Datadog)
Deep experience with BI tools such as Looker, including designing and maintaining performant, cost-conscious dashboards that teams can safely use for self-serve decision-making
Experience with payments and subscription analytics (for example authorization and settlement rates, bill-through, recapture, passive churn, payment service provider volume share, LTV, unit economics) and lifecycle or cohort analysis
Experience with experimentation and event instrumentation for billing, payments, or identity flows, including defining success metrics, working with experimentation platforms such as StatSig, and producing clear experiment readouts and narratives for senior audiences
Excellent communication and stakeholder management skills, with a track record of translating complex analyses into clear, concise stories and influencing senior partners across product, engineering, finance, and operations

Job Responsibility

Lead end-to-end analytics for the payments lifecycle, including authorization and settlement, retries and dunning, recapture, passive churn, and bill-through, and tie these metrics directly to subscriber, revenue, and unit economics outcomes
Develop and own the core Payments KPI framework (for example Payment Success Rate, authorization and settlement rates, payment service provider volume share, cost per transaction, cost of ownership, fraud and chargeback guardrails) and use it to guide strategy and vendor decisions
Lead analytics for Identity flows, including account creation, authentication, login and signup friction, error and lockout rates, dormant account behavior, and identity risk and safety metrics, and build the initial analytics foundation and metrics framework for the Identity squad
Build and maintain reliable dashboards and reporting that provide a holistic view of Payments & Identity health, designed with performance, cost, and self-serve use in mind, primarily using Looker and Databricks
Partner with Product, Engineering, Finance, and Operations on payments & identity strategy, routing and configuration changes, fraud controls, billing changes, and other key initiatives, quantifying tradeoffs across revenue, cost, risk, and customer experience
Drive instrumentation, observability, and data quality for Payments and Identity by defining event and data requirements, partnering with engineering on tracking and monitoring, and putting in place checks and alerts for key flows and metrics
Collaborate with Data Platform and Data Engineering on data models that make Payments and Identity data easier to query, debug, and monitor, and that support fast experimentation and operational reporting
Manage and mentor analysts (starting with a payments-focused analyst), providing coaching, feedback, and review, and helping define best practices for Payments & Identity analytics

What we offer

Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
12 weeks paid parental leave
Short-term/long-term disability plans
401k/RSP matching
Onboarding stipend for home office peripherals + accessories
Learning & Development allowance
Learning & Development programs
Quarterly stipend for Wellness, WiFi, etc.
Mental Health support & resources
Free subscription to the Scribd Inc. suite of products

Fulltime

Senior Product Manager, Payments

As a Senior Product Manager for Payments, you’ll own the vision, strategy, and e...

Location

United States , New York

Salary:

170000.00 - 215000.00 USD / Year

Clear

Expiration Date

Until further notice

Requirements

6+ years of product management experience, ideally owning payments, fintech, transaction systems, or high-integrity platform components
Demonstrated experience evaluating and integrating with multiple PSPs, fraud vendors, billing systems, tax engines, and accounting tools
Proven ability to optimize payment routing using data-driven logic across processors, regions, and payment types
Deep understanding of payment processing, authorization flows, payment gateways, subscription billing, risk/fraud concepts, and reconciliation
Experience delivering user-facing and partner-facing features tied to revenue, trust, or financial accuracy
Skilled at partnering with Engineering, Finance, Risk, Security, and Operations to ship reliable, compliant, and scalable payment capabilities
Comfortable navigating complex regulatory environments and translating compliance into intuitive user experiences and platform-level controls
Strong cross-functional leadership and ability to drive progress through ambiguity from vision to detailed execution
Ability to think beyond the immediate roadmap and articulate a multi-year payments vision aligned with CLEAR’s broader platform strategy
Excellent communication skills, able to explain technical or regulatory payment concepts to both technical and non-technical stakeholders

Job Responsibility

Define and own the product strategy and roadmap for CLEAR’s payments platform spanning payment acceptance, billing, refunds, risk & fraud mitigation, reconciliation, compliance, and platform reliability
Lead the development and enhancement of core payment systems in partnership with Engineering, Finance, Security, and Operations to ensure accuracy, robustness, and seamless user experiences
Design and deliver scalable, compliant payment flows that support CLEAR’s consumer subscriptions, partner programs, and new business lines
Improve payment success rates, reduce risk, and optimize costs through experimentation, vendor selection, routing logic, and friction-reducing UX
Translate regulatory, compliance, and tax requirements (e.g., PCI, PSD2/SCA, chargeback rules) into product features and platform safeguards
Define and evolve reporting and reconciliation capabilities to ensure financial accuracy, reduce operational burden, and enable real-time visibility into payment health
Partner cross-functionally with Engineering, Finance, Risk, Customer Experience, GTM, and Legal to deliver high-quality, compliant, and resilient payment solutions
Establish clear KPIs and success metrics such as authorization rate, fraud rate, cost of payments, and payment-related NPS and use them to inform prioritization, iteration, and impact storytelling
Develop a framework for scaling payment operations, ensuring tools, dashboards, and workflows exist for finance, customer experience, and risk teams to operate efficiently
Develop a holistic view of the payment funnel—from attempted payment through settlement—and use cohort analysis, A/B testing, and segmentation to drive improvements

What we offer

Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
A 401(k) retirement plan with employer match
Catered lunches every day
Fully stocked kitchens
Stipends and reimbursement programs for well-being and learning & development

Fulltime

Senior Payments Strategy Manager

Roku is seeking a Senior Payments Strategy Manager to own the strategy, roadmap,...

Location

United States , San Jose

Salary:

176163.00 - 250700.00 USD / Year

Roku

Expiration Date

Until further notice

Requirements

10+ years of experience in Product Management focused on payments, billing, or subscription commerce at scale
Deep knowledge of payment gateways, processors, tokenization, digital wallets, recurring billing, and fraud and risk controls
Understanding of payment orchestration concepts including intelligent routing, processor performance analysis, and modern API-driven architectures
Experience managing global payment systems across multiple currencies and regulatory environments
Strong analytical skills including A/B testing, KPI development, and funnel optimization
Proven ability to influence and align cross-functional stakeholders, with strong executive communication skills
Bachelor's degree in Business, Computer Science, Engineering, Finance, or a related field
Expertise in passive churn reduction and subscription lifecycle optimization
Familiarity with payment economics, including interchange optimization and cost management
Experience with diverse commerce surfaces such as marketplaces, hardware, advertising, or payouts

Job Responsibility

Leading the full product lifecycle of the Payments Platform, from strategy and roadmap development to execution and launch
Driving optimization initiatives across authorization strategy, intelligent routing, retry and dunning programs, tokenization, and account updater capabilities
Managing external payment partner relationships end-to-end, including commercial negotiations, technical integrations, and ongoing performance reviews
Supporting global expansion by enabling new payment methods, entering international markets, and addressing regulatory requirements
Partnering with Data Science to build experimentation frameworks, define KPIs, and run A/B tests that inform platform decisions
Ensuring platform resiliency, financial integrity, and operational excellence across the payments ecosystem
Presenting roadmap priorities, strategic tradeoffs, and business outcomes to senior leadership
Identifying opportunities to reduce payment failures, lower Payments cost of goods sold, and improve first-payment success rates

What we offer

health insurance
equity awards
life insurance
disability benefits
parental leave
wellness benefits
paid time off
medical
dental
vision

Fulltime

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Technical Account Manager (Payments / Billing)

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