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Technical Account Manager (Payments / Billing)

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Adapty.io

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Category:
Sales

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Contract Type:
B2B

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Salary:

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Job Description:

FunnelFox is a no-code platform that helps app developers grow revenue through web2app funnels. Launched two years ago as Adapty’s new project, it’s already showing impressive growth. Marketers and product managers can build, launch, and optimize funnels in hours instead of months, all without writing a single line of code. Our team of 40+ top professionals loves solving big challenges. Imagine having no boring corporate meetings, but direct contact with the founders and working alongside the best in the market. Here, your voice is heard, your ideas matter, and your impact is immediate. As Solution Engineer, you will own the technical onboarding for FunnelFox products, configure integrations, and act as the key technical partner for customers and internal teams. You will have strong product influence and solve complex technical challenges daily.

Job Responsibility:

  • Own onboarding and act as the main point of contact for customers for FunnelFox Billing customers
  • Guide customers through setup and help them adopt billing and payment-related workflows
  • Help customers resolve issues, answer product questions, and coordinate with internal teams when needed
  • Monitor customer progress and payment metrics, identify blockers, and keep implementations moving forward
  • Advise customers on payment performance improvements, and payment-related workflows
  • Build trusted relationships with customers and ensure clear communication, expectations, and next steps
  • Share customer feedback with product and internal teams to improve the overall experience

Requirements:

  • You have experience in payments, billing, customer success, account management, onboarding, or technical account management
  • You have worked directly with customers and know how to manage relationships, guide onboarding, and move projects forward
  • You understand payment flows, transaction statuses, and common payment-related issues
  • You are comfortable discussing topics like payment providers, declines, transaction flows, and billing operations
  • You can explain product capabilities and operational concepts clearly to customers
  • You are organized, proactive, and able to manage several customer conversations in parallel
  • Your English is excellent (C1 minimum)

Nice to have:

  • Experience with payment providers, payment orchestration, gateways, or merchant-facing payment products
  • Experience in a customer-facing role in fintech, SaaS, or payment infrastructure
  • Basic understanding of APIs and webhooks — enough to communicate clearly with customers and internal teams
  • Experience supporting onboarding or implementation processes for B2B customers
What we offer:
  • English lessons
  • sports reimbursements
  • laptop coverage

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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