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Babel Profiles Logo Babel Profiles · IT - Software Development

Technical Account Manager (Industrial)

Spain, Madrid · Job Posted May 09, 2026
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Job Responsibility

  • Direct the entire post-sales journey including onboarding, product adoption, value realization, and account renewals
  • Architect the Customer Success framework by designing onboarding playbooks, health scoring models, and escalation protocols
  • Convert technical product features into measurable business results for clients, such as reduced downtime and optimized maintenance planning
  • Oversee structured handovers from the sales team and align diverse stakeholders across maintenance, reliability, and IT operations
  • Establish a structured feedback loop between clients and internal product teams to drive continuous software improvement
  • Identify and mitigate churn risks proactively by monitoring health scores and executing mitigation plans
  • Select and configure essential Customer Success tools including CRM systems and performance dashboards
  • Unify communication with the client across various internal departments like sales, pre-sales, and operations

Requirements

  • At least 3 years of experience in B2B client-facing roles managing accounts
  • Display a practical and demonstrable background in asset-intensive industrial environments
  • Converse with high credibility when interacting with maintenance engineers, reliability heads, and plant managers
  • Exhibit the autonomy needed to thrive and create structure in ambiguous scale-up environments
  • Maintain strong data literacy to prove business value through usage metrics and operational KPIs
  • Available for business travel up to 30% of the time
  • Strong empathetic communication skills to build deep relationships with diverse industrial stakeholders

What we offer

  • Flexible working hours
  • On-site position in a vibrant professional hub in Madrid
  • Regular corporate events, conferences, and team buildings
  • Open, safe, and collaborative work environment
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