Technical Account Manager, French speaking Job at Wiz

Lead Technical Account Manager

We are seeking an experienced and dynamic Lead Technical Account Manager to guid...

Location

Salary:

Not provided

Sparteo

Expiration Date

Until further notice

Requirements

5+ years of experience in a technical client-facing role such as Technical Account Management or Solutions Engineering
Proven experience in team management or a leadership role
Strong background in the AdTech industry and the programmatic ecosystem
Fluency in both French and English is mandatory, with the ability to lead technical conversations with clients in both languages
A data-driven and analytical mindset, with a passion for process improvement
Thrive in an autonomous and fast-paced environment
Excellent knowledge of HTML, CSS, JavaScript, and browser debugging tools
Understanding of Core Web Vitals and their impact on monetization
Familiarity with Consent Management Platforms (CMP) and standards like TCF v2.2+
A formal technical education or equivalent training is required to handle integration tasks and debugging

Job Responsibility

Lead, mentor, and grow a team of 3 Technical Account Managers
Define and monitor team KPIs to ensure objectives are met and to drive performance
Conduct regular one-on-one meetings and performance reviews to support the professional development of your team members
Effectively allocate team resources, manage workloads, and prioritize key projects
Act as the primary technical point of contact for our most strategic clients, guiding them through complex integrations
Participate in client calls to provide technical expertise, particularly with key French-speaking clients
Collaborate with internal teams (Sales, Product, Engineering) to resolve technical challenges and ensure client success
Oversee the quality and technical expertise delivered throughout the entire client integration lifecycle
Analyze and enhance existing team processes, including support ticket management, to improve efficiency and client satisfaction
Develop and maintain comprehensive documentation for technical processes and best practices

What we offer

Dynamic Remote Culture
Close-knit Team
Vibrant Social Events
Rapid Growth
Tailored Support
RTT Days
Comprehensive Health and pension plans
Benefit from the Swile card for meals
Partial reimbursement of public transit passes

Fulltime

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Service Delivery Leader

Service Delivery Leaders serve with an account-centric focus managing the custom...

Location

France , Paris

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas: Cloud Security, DevSecOps, Network Security, Security Operations
Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Fluent French speaking skills required

Job Responsibility

Account Management: Key account ownership and relationship management for Palo Alto Networks’ largest customers
Operate as primary point of contact for multiple product lines supporting the customer journey
Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
Customer Impact: Own customer planning, deployment, adoption, account-level reviews, and escalations
Builds and manages the customized product delivery to the customer’s tech environment
Understands Customer Security Priorities and is able to translate it to Success Plans
Partnership: Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
Partner with Post-Sales teams as Professional Services , Customer Success & Support
Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
mental and financial health resources
personalized learning opportunities

Customer Solutions Architect

Your role as a Customer Solutions Architect is to help current customers gain th...

Location

Ireland , Dublin

Salary:

85000.00 - 103000.00 EUR / Year

dbt Labs

Expiration Date

Until further notice

Requirements

2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
Desire to be part of a team, both as an active member of the Post-Sales Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required
Must speak French

Job Responsibility

Manage a portfolio of Enterprise and Commercial customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

What we offer

Unlimited vacation time with a culture that actively encourages time off
Pension Plan
Comprehensive healthcare coverage
Generous paid parental leave
Flexible stipends for: Health & Wellness
Home Office Setup
Cell Phone & Internet
Learning & Development
Office Space

Fulltime

French-speaking Customer Service Representative

We are currently recruiting for a French speaking Customer Service Representativ...

Location

United Kingdom

Salary:

24141.00 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Qualification or equivalent in an IT or IT related technical subject
Fluency in spoken and written English and French
Experience in account management
Working knowledge of Windows, Mac, networking and web technologies
Good case management and administrative skills
Technical and Support experience is essential

Job Responsibility

Become the subject matter expert to ensure successful customer onboarding after completing the 4 weeks training
Identify customer needs and guide their journey by connecting them to their online Database
Direct customers to the right platform to solve their problems
End-to-end account ownership including escalation and resolution of customer needs
Develop long-lasting business relationships with new customers
Be part of an effective feedback loop to the company on customer concerns
Ability to quickly create written summaries of customer interactions
Undertake discovery and education activities to identify expansion
Identify process and product improvements
Deliver and exceed on all performance targets

What we offer

Training: 2.5 weeks (fully paid)
Balanced work-life pattern
Supportive culture
Positive impact in the communities where we operate
Place where 84% of people grow

Fulltime

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