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Technical Account Manager - APAC

Australia, Sydney · Job Posted May 16, 2026
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Job Description

Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, and Sequoia Capital, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be. Come join us in building something that's already changing how the world works.

Job Responsibility

  • Be the Trusted Advisor - serve as technical point of contact for a portfolio of Island customers, guiding them through onboarding to operational maturity
  • Support & Troubleshooting - proactively manage and assist with support cases, feature requests, and escalations
  • Enablement & Training - train customer teams on deploying, managing, and operationalizing Island
  • Configuration & Optimization - help customers tailor configuration guidance to their unique environment
  • Feature & Release Guidance - keep customers informed of upcoming releases and new capabilities
  • Collaborate Across Teams - partner with Product, Engineering, Support, and Customer Success to deliver unified customer experience

Requirements

  • 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity
  • Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms
  • Experience handling customer escalations, support tickets, and technical project management
  • Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences
  • Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms
  • Bachelor’s degree in a technical discipline or equivalent experience preferred

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