Technical Account Manager 3 Job at Stytch

Technical Account Manager 3

Stytch

Location:
India

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This position is needed to support Personalized customers in EMEA. Twilio is growing rapidly and seeking a Technical Account Manager to be the designated technical support engineering contact for our strategic customers. As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational vitality.

Job Responsibility:

Function as a consistent point of contact for a named portfolio of Personalized accounts
Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing
Act as a coordinator for escalated customer issues
Maintain customer promises by keeping tickets updated
Utilize feedback to improve customer experience and debugging strategies
Work closely with the product team and partners to improve customer satisfaction
Assist in preparation and execution of quarterly business reviews
Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio products.
Document customer specific implementation context for use internally

Requirements:

5+ years of experience in the Technical Support Engineering / Personalized Support Engineering / Customer Success Engineering roles or equivalent
Ability to effectively communicate technical concepts and identify patterns in customer experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Understanding of network troubleshooting and telecommunications industry
Strong commitment to learning the ins and outs of a complicated technical product
Experience with large enterprise customers and their unique demands (at least 1 year)

Nice to have:

WebRTC experience is a huge plus
JavaScript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C# / Java are bonus) and client-side code (React is a huge bonus) is preferable but not essential

What we offer:

competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program

Additional Information:

Job Posted:
March 21, 2026

Work Type:

Remote work

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