Technical Account Manager 3 Job at Stytch

Technical Account Manager 3

This position is needed to support Personalized customers in EMEA. Twilio is gro...

Location

India

Salary:

Not provided

Stytch

Expiration Date

Until further notice

Requirements

5+ years of experience in the Technical Support Engineering / Personalized Support Engineering / Customer Success Engineering roles or equivalent
Ability to effectively communicate technical concepts and identify patterns in customer experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Understanding of network troubleshooting and telecommunications industry
Strong commitment to learning the ins and outs of a complicated technical product
Experience with large enterprise customers and their unique demands (at least 1 year)

Job Responsibility

Function as a consistent point of contact for a named portfolio of Personalized accounts
Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing
Act as a coordinator for escalated customer issues
Maintain customer promises by keeping tickets updated
Utilize feedback to improve customer experience and debugging strategies
Work closely with the product team and partners to improve customer satisfaction
Assist in preparation and execution of quarterly business reviews
Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio products.
Document customer specific implementation context for use internally

What we offer

competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Sr Technical Account Manager

We are looking for Technical Account Manager to join our team. The Technical Acc...

Location

Salary:

Not provided

Zuora

Expiration Date

Until further notice

Requirements

At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions
At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company
3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus
Bachelor’s of Science in Computer Science or in Business preferred
Code experience such as SQL, PLSQL or another programming language
Object oriented framework experience
Ability to review API documentation and assist customers in determining how best to use APIs and troubleshoot API integrations
Ability to review Zuora workflows and assist customers in troubleshooting these workflows
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation

Job Responsibility

Conduct requirements gathering, gap analysis, testing and support sessions with customers
Work directly with Zuora Product Engineers on customer use cases and feedback
Create, review and understand data/object models documentation
Create, review and understand process flows and architecture diagrams
Help maintain the overall customer health and be focused on the technical health of the customer
Establish and maintain system configuration, architectures and an overall runbook for each of your customers
Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices
Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off
Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations
Provide guidance and updated best practices to customers using quarterly roadmaps and new features

What we offer

Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
Medical, dental and vision insurance
Generous, flexible time off
Paid holidays, “wellness” days and company wide end of year break
6 months fully paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental wellbeing

Fulltime

Technical Account Manager (TAM)

The Technical Account Manager (TAM) serves as a trusted technical advisor, build...

Location

United States , Tampa, FL; Austin, TX

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

7 or more years of experience in a technical account management, professional services, solutions engineering, or technical support role
4 or more years of hands-on Linux experience, including supporting and troubleshooting Linux-based applications
3 or more years of networking experience alongside solid troubleshooting skills
Communicate clearly to convey technical objectives, manage crisis escalations, and build trust with senior customer stakeholders
Build a global network and work across boundaries to coordinate customer support, customer success, and product engineering teams
Embrace difficult conversations with customers during security incidents, actively listening and checking for understanding to resolve escalations
Drive personal and team accountability for meeting customer-facing commitments and securing optimal technical outcomes
Embody our core values to foster a culture of excellence that drives meaningful impact and collective success

Job Responsibility

Translate customer business and security objectives into technical solutions to drive successful outcomes
Act as the primary technical owner for assigned enterprise and federal accounts, guiding long-term planning and execution
Deliver proactive security guidance to shape customer programs beyond standard break-fix support
Meet regularly with key accounts to evaluate system health, highlight best practices, and preview upcoming releases
Advocate for the voice of the customer internally, driving alignment and requirements across cross-functional product groups
Orchestrate crisis and incident response by aligning Customer Success, Support, and Engineering teams during critical escalations
Develop and maintain deep technical knowledge of security technologies and Rapid7 product offerings
Mentor team members and cross-functional partners on product best practices and deployment strategies

Fulltime

Sr. Technical Account Manager

As a Sr. Technical Account Manager (TAM), you’ll be responsible for planning and...

Location

India

Salary:

Not provided

Wiz

Expiration Date

Until further notice

Requirements

3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer
Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
B.S. in Computer Science, Engineering, or similar field, or equivalent experience
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

Job Responsibility

Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams
Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform
Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives
Measure customers’ achievement of these key performance indicators and report those both internally and externally
Identify and address technical issues to ensure high levels of customer satisfaction
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
Advocate for customer needs across various departments (product management, support, etc)
Offer insights regarding the availability of new features in Wiz

Fulltime

Senior Technical Account Manager

We’re looking for a Senior Technical Account Manager to join the Client Services...

Location

United Kingdom , London

Salary:

Not provided

Blis

Expiration Date

Until further notice

Requirements

3-6 years of industry experience, preferably within programmatic and/or mobile
Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
Ability to be a client-facing lead, who drives the direction, communications and outcomes across the teams
Excellent communication skills
written and verbal
Possesses a strong understanding of client and programmatic success metrics
Works well both within a team and individually
Has excellent organisational and time management skills to juggle multiple tasks
Strong Excel and PowerPoint skills
Ability to problem solve and analyse data sets from various platforms

Job Responsibility

Be a Client Solutions Expert: In partnership with clients, identify, create, and implement solutions hit their key objectives
Consult and educate our clients on product solutions and best practices
Analyse data and insights to guide strategy and implementation of our solutions
Account Management: Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
Provide weekly reporting for clients
illustrating the outcomes of their investment
Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
Ensure we meet our client SLAs via top tier account management skills and expertise
Project manage the end-to-end 'Client Experience'

Fulltime

Technical Account Manager (TAM)

The Technical Account Manager (TAM) serves as a trusted technical advisor, build...

Location

United States , Tampa, FL; Austin, TX

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies
Strong account management and project management skills
4+ years of hands-on Linux experience, including supporting Linux-based applications
3+ years of networking experience
Excellent communication and customer service skills, both written and verbal
Adaptability and eagerness to learn new technologies
Collaborative mindset with the ability to make independent decisions
Proven problem-solving skills and ability to define solutions for complex challenges
A strong commitment to driving positive, material impact on the business, demonstrated through a customer-centric mindset

Job Responsibility

Understand customer business and security objectives and apply technical expertise to drive successful outcomes
Serve as the technical owner for assigned accounts, supporting both planning and execution needs
Go beyond break/fix support by helping shape customer strategy and long-term security programs
Meet regularly with customers to review system health, best practices, upcoming releases, and program progress
Act as the advocate and voice of the customer within Rapid7
Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams
Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices
Travel up to 10% to meet with customers onsite

Fulltime

Technical Account Manager (Industrial)

Location

Spain , Madrid

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

At least 3 years of experience in B2B client-facing roles managing accounts
Display a practical and demonstrable background in asset-intensive industrial environments
Converse with high credibility when interacting with maintenance engineers, reliability heads, and plant managers
Exhibit the autonomy needed to thrive and create structure in ambiguous scale-up environments
Maintain strong data literacy to prove business value through usage metrics and operational KPIs
Available for business travel up to 30% of the time
Strong empathetic communication skills to build deep relationships with diverse industrial stakeholders

Job Responsibility

Direct the entire post-sales journey including onboarding, product adoption, value realization, and account renewals
Architect the Customer Success framework by designing onboarding playbooks, health scoring models, and escalation protocols
Convert technical product features into measurable business results for clients, such as reduced downtime and optimized maintenance planning
Oversee structured handovers from the sales team and align diverse stakeholders across maintenance, reliability, and IT operations
Establish a structured feedback loop between clients and internal product teams to drive continuous software improvement
Identify and mitigate churn risks proactively by monitoring health scores and executing mitigation plans
Select and configure essential Customer Success tools including CRM systems and performance dashboards
Unify communication with the client across various internal departments like sales, pre-sales, and operations

What we offer

Flexible working hours
On-site position in a vibrant professional hub in Madrid
Regular corporate events, conferences, and team buildings
Open, safe, and collaborative work environment

Fulltime

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Technical Account Manager 3

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Technical Account Manager 3

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