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The Technical Account Director (TAD) is responsible for ensuring the technical success of Adobe’s largest customers by developing and delivering strategies that improve solution health, adoption, and value. This role uses internal resources and cross-functional teams to optimize customer outcomes and drive the full value delivered by Adobe’s solutions.
Job Responsibility:
Serve as the primary technical executive throughout the customer lifecycle, advising on strategy and coordinating service delivery
Identify and mitigate technical risks, coordinate with Adobe teams, and manage oversight in collaboration with executive partners
Assess strategic Customer technical risks and opportunities and lead the extended Adobe team to build and deliver mitigation and 'get well' plans
Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with executive teams both within the organization and beyond it. Drive alignment and reporting on overall engagement status and outcomes
Advocate for customer interests, drive innovation and process improvements, and ensure alignment across business units and brands
Lead and mentor matrixed teams, collaborate with internal and external partners, and provide architectural mentorship to optimize solutions
Requirements:
Bachelor’s degree in a relevant technical field or equivalent experience
Senior-level experience in consultative, customer support, or customer success roles within marketing technology
Strong executive presence, presentation, and conflict-resolution skills
ability to engage with senior leaders and diverse teams
Critical thinking, technical expertise in enterprise software and marketing solutions