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Alter Domus is seeking a Tech Workplace Manager to join our Tech Operation team. This role owns the delivery, and continuous improvement of the digital workplace, with Microsoft 365 at its core, while shaping an AI-enabled workplace that is secure, reliable, and increasingly aligned with AI capabilities for a high-quality Digital Employee Experience (DEX) across a global user base. This position combines deep technical expertise in the Microsoft ecosystem with leadership, stakeholder engagement, AI enablement, and DEX best practices. You will be responsible not only for operating and securing our Microsoft 365 environment, but also for shaping how employees collaborate, access knowledge, and use AI with the right guardrails, governance, and support model. The ideal candidate brings strong hands-on experience with Microsoft 365, a service-oriented mindset, and a proven ability to improve end-user experience through data, automation, and enterprise AI platforms such as Claude, while balancing innovation with governance, security, user adoption, and measurable business outcomes.
Job Responsibility
Own the end-to-end digital workspace experience, including productivity, collaboration, endpoint management, and identity
Act as a senior technical leader and subject-matter expert for Microsoft 365 and collaboration services
Lead the administration and evolution of Microsoft 365 services/ Google workplace, while defining how they integrate with enterprise AI platforms such as Claude Enterprise for knowledge access, productivity, and governed user enablement
Define and implement standards, governance, and best practices for collaboration, productivity, and responsible AI use, including identity controls, retention, auditability, approved integrations, data protection, and adoption guardrails
Guide adoption and optimization of collaboration patterns (Teams, SharePoint, OneDrive)
Partner closely with Security teams to align workspace security with organizational policies
Provide advanced support and guidance to Level 1 and Level 2 teams
Develop and maintain clear, high-quality documentation, operational runbooks, end-user guidance, and AI standards for workplace technologies and enterprise AI services
Contribute to training, enablement, and change management efforts
Monitor platform health, performance, security events, and DEX indicators
Produce actionable reporting and insights to guide decision-making and service improvements
Drive automation through PowerShell, Graph API, and AI-assisted or agentic workflow patterns to improve efficiency, service quality, and reliability, with appropriate human oversight and governance
Oversee Microsoft 365 license procurement, allocation, and optimization, ensuring cost efficiency and compliance
Manage service lifecycle, roadmaps, and feature adoption planning
Stay current with Microsoft 365, security, digital workplace, and enterprise AI trends
Recommend and implement enhancements that improve resilience, usability, and employee productivity.
Requirements
Minimum 8+ years of relevant IT experience with 5+ years in management, with strong exposure to modern workplace technologies
Excellent verbal and written communication skills, with the ability to engage both technical and non-technical stakeholders
Detail-oriented, organized, and comfortable operating in a fast-paced, global environment
Strong sense of ownership, accountability, and customer service excellence
Collaborative team player with strong interpersonal skills
Self-motivated and able to thrive in project, and innovation-driven environment, with the ability to lead adoption of new workplace technologies and Claude-oriented AI-enabled ways of working.
Nice to have
Knowledge of the Apple ecosystem (JAMF)
Working knowledge of enterprise AI capabilities, including Claude Enterprise concepts
Prompt design best practices
Connector and integration governance
Access controls
Data protection considerations
Practical use cases for workplace productivity and knowledge work
Experience implementing or optimizing collaboration and productivity tooling
What we offer
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location