Tech Transformation Program Manager - Eater CX

At Uber, we ignite opportunity by setting the world in motion — and in Latin America, Delivery is one of our fastest-growing and most dynamic businesses. As the region continues to expand and evolve in an increasingly competitive landscape, scalability, efficiency, and world-class customer experience are key to sustaining growth. We’re looking for a Customer Experience (CX) Program Lead to join our LatAm Delivery team, leading strategic programs that elevate the end-to-end experience across our three-sided marketplace — balancing the unique needs of consumers, delivery partners, merchants. This role will focus primarily on the consumer (Eater) piece of the marketplace, driving initiatives that optimize support operations, strengthen partner enablement, and enhance overall satisfaction across the region. You’ll help shape the future of support in the region by driving continuous improvement, embedding innovation, and leveraging Generative AI to deliver smarter, faster, and more seamless experiences. Partnering across Ops, Product, and Global CommOps teams, you’ll improve processes, eliminate friction, and design scalable, data-driven solutions that enhance both the global Consumer customer experience and operational excellence in the region.