Tech Training Specialist

• Train operators in the use of P.O.S. devices before and during events
• Monitor stands for consistency of operations during events
• Assist operators with any questions on how to correctly complete a transaction
• Ensure that guests are receiving the best possible experience and are satisfied with their visit
• Assess and prioritize issues and requests accordingly to minimize operational impact
• Maintain a thorough knowledge of the organization and adhere to all standards and practices
• Initiate and implement improvements to areas of responsibility
• Performing additional related duties, tasks, and responsibilities as required

• Previous experience in training in both one-on-one and group settings
• Experience with POS systems, preferably Clover Sport
• Solid analytical and problem-solving skills
• Proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion
• Ability to establish and maintain effective working relationships with all internal and external stakeholders
• Strong verbal and written communication skills, with the ability to communicate with all levels of staff
• Must be able to adapt to environment changes immediately
• Availability open to event-based schedule, including late hours and weekends
• Basic understanding of PCI risk and compliance preferred
• Ability to be on feet and walk long distances
• Ability to lift items up to 50 lbs.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training

Basic understanding of PCI risk and compliance preferred