Tech Support Tier 2 Analyst Job at Robert Half (Bethany)

Infra Intmd Tech Analyst

Do you enjoy supporting technology operations on a global level? Are you willing...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Technical Operations/Support experience of 6+ years is required
Network technical knowledge at CCNA level is required
Distributed knowledge related to servers is required
Problem solving, methodical with analytical skills
Good level of knowledge in network and distributed technologies
Knowledge on Data analysis and Automation tools like and languages Ansible, Python etc.
Basic knowledge on AI
Able to communicate technical terminology at the appropriate level to the audience
Good organizational and coordinating skills, able to set priorities
High-reaching and with dedication towards continual growth and self-improvement

Job Responsibility

Support the Shift Lead/Manager/Staff manager/Regional lead by executing the processes in network and distributed platforms inline to the KB procedure
Engage higher level support, Platform leads, upper management, and other stakeholders when required
Provide inputs to operations, projects and other areas and contribute to achieving the franchise goals
Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to support process improvements
Provide technical/strategic direction and act as advisor/coach to junior analysts
Provide Tier I Technical Support for Citi’s global technology infrastructure and provide backup to the Tier 2 Technical support ETS analyst
Resolve simple, automated and scripted incidents
Execute/Coordinate or implement simple, automated and scripted changes for infrastructure requests
Provide timely response to phone calls into the Command Centre Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams
Troubleshoot and provide client support for technology and infrastructure issues

Fulltime

Tech Stack Analyst - GTM Tools

We are seeking a proactive and data-driven Tech Stack Analyst to serve as the ke...

Location

United States , Austin; Chicago; New York City; Salt Lake City; San Francisco

Salary:

86400.00 - 98000.00 USD / Year

Gong

Expiration Date

Until further notice

Requirements

3+ years of experience in a systems analyst, business operations, or technology enablement role, preferably within a B2B SaaS or high-growth tech environment
Proven ability to manage high-volume Tier 1 support queues and execute transactional requests (e.g., license provisioning, account updates, troubleshooting) for a GTM organization
Demonstrated experience with data quality and hygiene execution—including maintaining data dictionaries, enforcing data rules, and managing cleanup projects
Proficiency in data analysis and reporting—with the ability to build, maintain, and run reports (e.g., ROI, adoption, usage) to support leadership analysis
Experience with a major CRM (e.g., Salesforce, HubSpot), including familiarity with custom fields, objects, and foundational data governance principles
Strong Analytical and Problem-Solving Skills: A natural problem-solver who can effectively troubleshoot ad-hoc system and tool outages, identify root causes, and propose durable solutions
Exceptional Organizational Skills: Ability to prioritize a high volume of operational tasks, track multiple workstreams (ticketing, data projects, reporting), and maintain detailed documentation (e.g., Data Dictionary)
Autonomy and Ownership: Proven ability to take ownership of end-to-end operational functions (e.g., New Hire Provisioning, Data Quality) and execute with minimal supervision
Clear Communication: Strong verbal and written communication skills, with the ability to explain complex system issues to both technical and non-technical stakeholders
Collaborative Mindset: Comfortable working in a cross-functional environment to ensure system alignment across teams

Job Responsibility

GTM Systems Reporting and Data Execution - Tech Stack Reporting: Establish, run and maintain standard ROI reporting for GTM systems—tracking adoption, usage, impact, and value realization—to support analysis by the GTM leadership team
GTM Tools Ticketing & Support: Own all Tier 1 and Tier 2 ticketing for the GTM Tech Stack (excluding dedicated Zendesk management). This includes managing support tickets and account-level updates in tools like LISN, LIQ, Calendly, Dealhub, Crossbeam, and Trumpet
New Hire Provisioning: Own the process for GTM system access, ensuring each class of new hires is accurately assigned role-specific tools within a week of their GTM onboarding start date
Ad-Hoc Tool Troubleshooting: Serve as the first line of defense for the field by troubleshooting reports on tool outages, workflows not functioning as intended, and general ad-hoc fixes across the GTM tools portfolio
Tool Configuration Support: Provide operational configuration and maintenance support for various GTM tools outside of dedicated platform ownership (e.g., Zendesk), with a focus on systems that feed into ROI and adoption reporting

What we offer

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
Mental Health benefits with covered therapy and coaching
401(k) program to help you invest in your future
Education & learning stipend for personal growth and development
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Company-wide recharge days each quarter
Work from home stipend to help you succeed in a remote environment

Fulltime

Vwc consultant

Consultant position at the U.S. office of Volkswagen Group Consulting (VWC) – th...

Location

United States , Reston

Salary:

Not provided

Volkswagen AG

Expiration Date

Until further notice

Requirements

2-4 years (5 – 7 years) of experience in top tier Management Consulting, Automotive, other relevant industries (e.g., mobility services, tech) or post-MBA from top tier university
Network and experience in VW Group is a strong plus
Bachelor’s degree in business and/or engineering
MBA is a strong plus
Basic consulting skills
Fluent in English
First track record as Business Analyst/Consultant in consulting, corporate strategy, or related fields
Proven consulting toolkit (e.g., strong analytical and problem-solving skills) and ability to work in cross-functional, fast-paced, and client-facing environments
High proficiency in advanced business tools and methodologies (e.g., MS office)
First experience across automotive and mobility value chain

Job Responsibility

Manage own workstream in Top Management strategy projects and deliver data-driven insights, strategic recommendations, and implementation support to clients
Interact with senior client stakeholders, senior leadership and contribute to VWC’s internal strategy (e.g. thought leadership, project quality, internal initiatives)
Manage own workstream in Top Management strategy consulting projects across all relevant VW Group brands and entities in NAR region
Collaborate with clients to understand their strategic priorities and business context
Build trusted relationships with client teams and stakeholders and senior leadership
Structure complex business problems and develop hypotheses
Conduct qualitative and quantitative analyses using advanced tools and methodologies
Synthesize findings into actionable insights and recommendations
Present findings to clients
Contribute to the design and execution of consulting projects from start to finish

Fulltime

Chief of Staff to the COO

Ema is building the Universal AI Employee. Our platform allows enterprises to de...

Location

United Kingdom , London

Salary:

Not provided

Ema

Expiration Date

Until further notice

Requirements

2–4 years at a top-tier consulting firm (McKinsey, BCG, Bain)
MBA and an engineering degree from top tier schools
Proven experience in a Founder’s Office or Strategy & Ops role within a high-growth tech environment
You have a "Product Mindset" and can vibe code—using AI to build tools, scripts, and automations to solve operational bottlenecks
You are a "low ego, high impact" leader who can pivot from board decks to office management in minutes
Comfortable managing across time zones
a relentless owner who thrives in ambiguity

Job Responsibility

Design and operationalize the frameworks to scale Ema from 10 to 100+ employees globally without losing speed or culture
Act as a "Product Manager" for internal functions. Use Ema’s products and other AI tools to automate Finance, Recruiting, HR, Marketing, etc.
Scale Partnership operations globally and lead the charge on high-stakes events, analyst engagement (Gartner/Forrester), market research and helping the COO manage multiple marketing functions
Own high-impact "Zero-to-One" initiatives directly for the COO - e.g., investor relations support, compliance, the management of our London hub etc.

Fulltime

Senior Manager, Software Engineering

As a Senior Engineering Manager on our Product Engineering team, you will lead a...

Location

India , Bengaluru

Salary:

Not provided

EarnIn

Expiration Date

Until further notice

Requirements

4+ years of professional software development experience
2+ years leading engineering teams or multiple pods
Bachelor's degree or equivalent experience
Demonstrated ability to scale teams and execution in fast-moving, metrics-driven environments
Strong track record of delivering sustained impact in Growth, experimentation, or consumer-facing web products
Excellent knowledge of front-end web technologies, including HTML, CSS, JavaScript, TypeScript, and ReactJS
Experience building and supporting client-side and server-side rendered web applications at scale
Highly metrics-oriented—focused on outcomes, learning, and continuous improvement
Exceptional cross-functional partner to PMs, Analysts, Designers, and Marketers
Clear, effective communicator who can bridge teams across time zones and cultures

Job Responsibility

Lead, scale, and operate multiple Engineering pods, setting clear direction, ownership, and accountability tied to metrics
Partner with Product, Analytics, Design, and Marketing leadership to translate strategy into roadmaps, experiments, and durable systems
Own delivery excellence for your teams—improving speed, efficiency, predictability, and quality while balancing rapid experimentation with long-term maintainability
Establish and reinforce a metrics-first culture, ensuring teams define success clearly, review outcomes rigorously, and iterate based on data
Provide technical and architectural leadership across modern web stacks (React, TypeScript, HTML, CSS, JavaScript), including server-side and client-side rendering
Engage at the code and system level as needed to unblock teams, guide technical direction, and maintain a high engineering bar
Drive adoption of AI-powered development tools and workflows to reduce toil, accelerate experimentation, and improve overall developer effectiveness
Build strong, durable cross-geo partnerships with US-based teams, creating clear operating rhythms and communication patterns across time zones
Attract, hire, and retain top-tier engineering talent
develop senior engineers and tech leads into force multipliers

What we offer

Healthcare
Internet/cell phone reimbursement
Learning and development stipend
Opportunities to collaborate with and travel to our Mountain View HQ and Bangkok Site

Fulltime

Benefits and Leave Analyst

The Benefits & Leaves Specialist is a key member of the Total Rewards team respo...

Location

United States , San Francisco

Salary:

157500.00 - 201300.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

4+ years experience in HR Operations with at least 2+ years focused on benefits and leave administration, ideally in a tech or high-growth environment
Experience administering complex leave programs and handling sensitive employee cases with care and discretion
Strong attention to detail and a high bar for accuracy
Clear, empathetic written and verbal communication skills
Sound judgment and the ability to manage multiple priorities in a fast-paced, evolving environment
Strong Excel skills, with experience using spreadsheets for reporting, audits, and reconciliations
Experience working in Workday (required)
A team player with a strong sense of ownership and a practical “get things done” mindset
A Bachelor degree or equivalent from an accredited university is required

Job Responsibility

Act as a primary Tier 2 point of contact for benefits and leave-related questions, ensuring a thoughtful and high-quality experience for employees, managers, and People partners
Responsible for administering end-to-end global leave of absence programs (including income protection and long term disability cases) by ensuring accurate tracking, pay coordination, and smooth return-to-work experiences
Manage global workplace accommodation cases, partnering with HRBPs, Legal, and Workplace teams to run compliant, interactive accommodation and occupational health processes
Help employees and managers understand how benefits, leaves, and accommodations work through clear guidance, documentation, and occasional enablement sessions
Partner closely with Senior Benefits Program Manager, People Ops, brokers, carriers, Payroll, Legal, HR Business Partners, and government agencies to ensure benefits and leaves programs run smoothly and remain compliant
Serve as a Workday benefits and absence module administrator, supporting day-to-day transactions and process improvements
Support US Open Enrollment, benefits renewals, and other global benefits events
Maintain clear, up-to-date employee-facing benefits documentation and help ensure information is easy to find and understand
Produce benefits reports and audits to ensure enrollments, coverage, invoices, and payroll deductions are accurate and processed timely
Track trends and recurring issues across benefits, leaves, and accommodations, and surface insights and recommendations to improve programs and employee experience

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

Select Country

Tech Support Tier 2 Analyst

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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