Tech Support Specialist Job at Robert Half (Salt Lake City)

Job Responsibility

Diagnose and resolve technical problems involving workstations, software applications, printers, mobile devices, and basic network access
Set up, configure, and maintain computer hardware, operating systems, and standard business software for end users
Record support activity accurately in the service desk system, including issue details, troubleshooting steps, and resolution updates
Route more advanced or unresolved incidents to appropriate IT teams while providing clear documentation for handoff
Guide employees through basic technical processes and answer routine usage questions to improve self-sufficiency
Create and refine knowledge articles, support documentation, and frequently asked questions for common issues
Contribute to device rollouts, software updates, patching efforts, and other scheduled maintenance activities
Track recurring problems, observe system behavior, and communicate trends that may require broader corrective action
Follow established IT policies, security expectations, and operational procedures in all support interactions

Experience supporting end users in a help desk or desktop support environment
Proficiency with Microsoft Windows, including Windows support and troubleshooting
Ability to perform foundational technical troubleshooting across hardware, software, and peripheral devices
Experience managing and updating service desk tickets with accuracy and attention to detail
Strong communication skills with the ability to explain technical concepts to non-technical users
Ability to prioritize multiple requests and respond effectively in a fast-paced support setting