Tech Support Specialist Job at Robert Half (Salt Lake City)

Tech Support Specialist

We are looking for a Tech Support Specialist to provide hands-on technical assis...

Location

United States , Salt Lake City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting users in a help desk or desktop support environment
Working knowledge of Active Directory for basic user and account support tasks
Proficiency with Microsoft Windows, including Windows 10 troubleshooting and configuration
Ability to perform foundational hardware, software, and connectivity troubleshooting
Experience managing and updating service desk tickets in a structured support system
Strong communication skills with the ability to explain technical information to non-technical users
Ability to prioritize multiple support requests and escalate issues appropriately when needed

Job Responsibility

Diagnose and resolve day-to-day technical issues involving computers, software applications, printers, mobile devices, and basic network connectivity
Set up, configure, and support workstation hardware, operating systems, and standard business software to keep users productive
Record support activity thoroughly in the service desk platform, ensuring tickets are updated with clear notes, status changes, and resolution details
Route advanced or unresolved problems to appropriate IT teams while providing relevant troubleshooting findings and context
Guide employees through common technical processes and answer basic how-to questions to improve user confidence and efficiency
Create and refine support articles, knowledge base content, and frequently asked questions to strengthen self-service resources
Participate in equipment rollouts, software updates, patching efforts, and other scheduled maintenance activities
Observe system behavior and recurring incident patterns, then communicate trends that may require broader technical attention
Follow established IT policies, security practices, and operational procedures in all support interactions and technical tasks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Tech Support Specialist

Location

United States , Salt Lake City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting end users in a help desk or desktop support environment
Proficiency with Microsoft Windows, including Windows support and troubleshooting
Ability to perform foundational technical troubleshooting across hardware, software, and peripheral devices
Experience managing and updating service desk tickets with accuracy and attention to detail
Strong communication skills with the ability to explain technical concepts to non-technical users
Ability to prioritize multiple requests and respond effectively in a fast-paced support setting

Job Responsibility

Diagnose and resolve technical problems involving workstations, software applications, printers, mobile devices, and basic network access
Set up, configure, and maintain computer hardware, operating systems, and standard business software for end users
Record support activity accurately in the service desk system, including issue details, troubleshooting steps, and resolution updates
Route more advanced or unresolved incidents to appropriate IT teams while providing clear documentation for handoff
Guide employees through basic technical processes and answer routine usage questions to improve self-sufficiency
Create and refine knowledge articles, support documentation, and frequently asked questions for common issues
Contribute to device rollouts, software updates, patching efforts, and other scheduled maintenance activities
Track recurring problems, observe system behavior, and communicate trends that may require broader corrective action
Follow established IT policies, security expectations, and operational procedures in all support interactions

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Tech Support Specialist

We are looking for a Tech Support Specialist to join our team in Salt Lake City,...

Location

United States , Salt Lake City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing desktop or help desk support in a ticket-based technical environment
Working knowledge of Active Directory for basic user and account support tasks
Hands-on experience supporting Microsoft Windows, including Windows 10 systems
Solid foundation in technical troubleshooting across hardware, software, and end-user access issues
Familiarity with documenting and managing incidents through service desk ticketing tools
Ability to communicate technical information clearly to non-technical users
Strong organizational skills with attention to detail when tracking requests and updates

Job Responsibility

Diagnose and resolve technical problems involving workstations, software applications, printers, mobile devices, and basic network access
Set up, configure, and maintain computer hardware, operating systems, and standard business software for end users
Record support activity accurately in the service desk system, including issue details, troubleshooting steps, and resolution updates
Route more advanced or unresolved incidents to appropriate IT teams while providing clear documentation for handoff
Guide employees through basic technical processes and answer routine usage questions to improve self-sufficiency
Create and refine knowledge articles, support documentation, and frequently asked questions for common issues
Contribute to device rollouts, software updates, patching efforts, and other scheduled maintenance activities
Track recurring problems, observe system behavior, and communicate trends that may require broader corrective action
Follow established IT policies, security expectations, and operational procedures in all support interactions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Tech Support Specialist

The Tech Support Specialist position will serve as the first level of technical ...

Location

United States , Tallahassee

Salary:

23.00 USD / Hour

Lorien

Expiration Date

Until further notice

Requirements

Associates in Information Technology preferred, but not required
1-2 years providing IT support to end users
Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
Experience with Office 365 administration and the Office product suite
General knowledge of electronics, PC architecture and operating systems
Experience with current Windows OS
Proven expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting
Working knowledge of a range of diagnostic utilities, including application error and system event logs review to include ping, traceroute, ipconfig, and PsExec
Understanding of VoIP technologies, including administration and troubleshooting

Job Responsibility

Apply system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems
Triage and resolve Tier 1 requests and develop an understanding of Tier 2 & 3 escalation process
Effectively test fixes to ensure issues have been adequately resolved
Perform post-resolution follow-ups to ensure problem resolution
Fully document all pertinent end user identification including name, department, contact information, etc. as well as ensure that all call resolution notes are entered appropriately
Configure, maintain, test, and document Help Desk specific applications and knowledge base as well as document and monitor incident and work requests per departmental
Ability to solve problems independently or collaboratively with Help Desk colleagues
Answer, evaluate, and prioritize incoming requests for
Fulfill routine communication requirements, including system documentation and status reporting
Utilize Help Desk Ticketing system to document and manage client requests and issues

What we offer

Reasonable accommodation for individuals with disabilities

Fulltime

Temporary Tech Support Specialist

Are you passionate about technology and helping others? Do you thrive in fast-pa...

Location

United Kingdom , London

Salary:

17.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience within tech specialist role within customer support, ideally in education or tech-enabled environments
tech savvy
strong background in building trust and managing expectations effectively
fluent in Plain English, with the ability to explain complex topics clearly
strong interest in technology-enabled products and experience with AI-driven support workflows
excellent reading comprehension and analytical skills

Job Responsibility

Respond to support tickets
problem solving & troubleshooting
technical ticket writing
build trust
manage complaints
prioritize tickets
act as a role model
become a product expert

What we offer

Growth opportunity
innovative team
impactful work

Fulltime

Temporary Tech Support Specialist

Are you passionate about technology and helping others? Do you thrive in fast-pa...

Location

United Kingdom , London

Salary:

17.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience within tech specialist role within customer support, ideally in education or tech-enabled environments
Strong background in building trust and managing expectations effectively
Fluent in Plain English, with the ability to explain complex topics clearly
Strong interest in technology-enabled products and experience with AI-driven support workflows
Excellent reading comprehension and analytical skills.

Job Responsibility

Respond to Support Tickets: Provide timely and effective support to users, ensuring their needs are met with professionalism
Problem Solving & Troubleshooting: Investigate user-reported issues by replicating scenarios and utilizing structured troubleshooting guides
Technical Ticket Writing: Document findings and next steps clearly and accurately, following internal guidelines
Build Trust: Maintain strong communication with customers, especially in handling escalated issues
Manage Complaints: Approach challenging conversations with care, striving for effective resolutions
Prioritize Tickets: Balance efficiency with accuracy while managing a high volume of support tickets
Act as a Role Model: Set standards for tone of voice, responsiveness, and service quality within the team
Become a Product Expert: Stay updated on product features and releases to enhance support approaches.

What we offer

Growth Opportunity: Our client is rapidly expanding, and this role offers the chance to learn and lead in a dynamic environment
Innovative Team: Work with a proactive team that values continuous improvement and collaboration
Impactful Work: Your contributions will help shape the customer experience and elevate support quality.

Fulltime

Tech Support Specialist - Alia

Assist customers with setup and resolve technical issues that require web develo...

Location

Colombia; Costa Rica; Mexico

Salary:

Not provided

Dotdigital

Expiration Date

Until further notice

Requirements

Strong web development fundamentals: HTML, CSS, JavaScript, DevTools, networking basics, web vitals
Strong written and spoken English
Patient and customer-focused
able to explain technical concepts clearly to non-technical users
Able to stay calm and effective under time pressure

Job Responsibility

Troubleshoot and resolve customer technical issues
Guide customers through product setup and configuration
Respond to urgent issues quickly and see them through to resolution
Write and maintain help documentation for recurring issues and common setup flows
Escalate bugs and product issues to engineering with clear reproduction steps

Fulltime

Charging Support Tech Specialist

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

BSc in Communication, Computer Science
Required hands-on experience with different operating systems (Unix, Linux,…) as system administrator
Knowledge in Database maintenance and housekeeping (Oracle, MySql, …)
Programming languages (Java, Perl, PHP, …)
Knowledge of GSM/GPRS network structure
Very good command of Microsoft office
Ability to work under stress
Ability to work extra hours (day or night) and on on-call basis
Self-reliant, flexible and ability to work in different places
Excellent communication skills

Job Responsibility

Operate and maintain the service management charging nodes based on daily working hours & on-call basis to solve individual or global internal/external customers complaints
Report and escalate the network problems according to the agreements & rules
Implement required network changes with minimal impact on the customers
Ensure charging KPIs are met via daily monitoring on the performance reports
Implement preventive actions and recovery plans for the impacted customers caused from the system outages
Roll out all the upgrades and packages applied on charging nodes
Apply the company security policies and rules across all the Charging like CCNs & OCCs
Ensure full alignment of the OLA & SLA with the internal or external parties
Ensure proper monitoring to Charging nodes KPIs daily
Setting the daily Housekeeping/Preventive maintenance to all Charging nodes

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