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Tech Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Salt Lake City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Tech Support Specialist to join our team in Salt Lake City, Utah on a Contract basis. This role supports end users by addressing day-to-day technical issues across desktop systems, applications, printers, mobile devices, and network connectivity. The position is ideal for someone who communicates clearly, stays organized in a ticket-driven environment, and takes a practical approach to resolving support requests.

Job Responsibility:

  • Diagnose and resolve technical problems involving workstations, software applications, printers, mobile devices, and basic network access
  • Set up, configure, and maintain computer hardware, operating systems, and standard business software for end users
  • Record support activity accurately in the service desk system, including issue details, troubleshooting steps, and resolution updates
  • Route more advanced or unresolved incidents to appropriate IT teams while providing clear documentation for handoff
  • Guide employees through basic technical processes and answer routine usage questions to improve self-sufficiency
  • Create and refine knowledge articles, support documentation, and frequently asked questions for common issues
  • Contribute to device rollouts, software updates, patching efforts, and other scheduled maintenance activities
  • Track recurring problems, observe system behavior, and communicate trends that may require broader corrective action
  • Follow established IT policies, security expectations, and operational procedures in all support interactions

Requirements:

  • Experience providing desktop or help desk support in a ticket-based technical environment
  • Working knowledge of Active Directory for basic user and account support tasks
  • Hands-on experience supporting Microsoft Windows, including Windows 10 systems
  • Solid foundation in technical troubleshooting across hardware, software, and end-user access issues
  • Familiarity with documenting and managing incidents through service desk ticketing tools
  • Ability to communicate technical information clearly to non-technical users
  • Strong organizational skills with attention to detail when tracking requests and updates
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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