CrawlJobs Logo

Tech Support Service Specialist

parserdigital.com Logo

Parser Limited

Location Icon

Location:
Colombia , Bogotá

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. If you are passionate about technology and want to learn about new trends that are shaping human behavior, this opportunity is for you. We adopted agile methodologies, working in self-managed scrum teams. You will get to work alongside highly motivated and technically gifted colleagues allowing you to expand your skill-set whilst also imparting your knowledge to the broader team. As an Tech Support Service Specialist at Parser, you will be responsible o power the solutions that help Parser around the world

Job Responsibility:

  • Hybrid, (2 days on-site) at Parser´s Office
  • Running regular checks on network, platform and data security
  • Identifying and acting on opportunities to improve and update software and systems
  • Identifying opportunities for team training and skills advancement
  • Developing and implementing IT policies and best practice guides for the organisation
  • Designing training programs and workshops for the internal staff
  • Conducting regular system audits
  • Running and sharing regular operation system reports with senior staff
  • Participating in major IT projects including system updates, upgrades, migrations, outages and implementations

Requirements:

  • +5 years of IT system administration experience
  • +5 years of Support and Infrastructure experience
  • Experience with or knowledge of programming languages and operating systems (MacOS, Linux and other Windows-based systems), enterprise backup and recovery procedures, and system performance monitoring
  • Expertise in implementing, configuring, and testing solutions
  • Knowledge in cloud computing
  • GSuite Administration
  • Azure Administration
  • Slack Administration
  • Linux/macOS/Windows 10 advanced administration knowledge
  • Networking intermediate knowledge
  • Scripting/Bash/Powershell
  • ITIL or similar industry best practices knowledge
  • Proven technical and support skills
  • Strong creative and analytical thinking
  • Excellent interpersonal skills and ability to develop effective relationships with peers and leaders
  • Excellent written and verbal English and Spanish communication skills
  • 5+ years of IT system administration experience
  • 5+ years of Support and Infrastructure experience
  • Experience with or knowledge of SaaS platforms and operating systems (macOS, Linux, and Windows), current IT equipment and technologies, backup and recovery procedures, and system performance monitoring
  • Experience in implementing, configuring, and testing IT solutions
  • Knowledge of Saas platforms
  • Experience with Google Workspace administration
  • Experience with Azure AD Administration
  • Experience with Slack Administration
  • Experience with Intune administration
  • MacOS/Windows 10 administration knowledge
  • Networking intermediate knowledge
  • ITIL or similar industry best practices knowledge will be valued
  • Proven technical and support skills
  • Strong analytical thinking
  • Excellent interpersonal skills and ability to develop effective relationships with peers, leaders
  • Excellent written and verbal English communication skills
What we offer:
  • The chance to work in innovative projects with leading brands, that use the latest technologies that fuel transformation
  • The opportunity to be part of an amazing, multicultural community of tech experts
  • A competitive compensation package and medical insurance
  • The opportunity to grow and develop your career with the company
  • A flexible working environment

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Parser Limited - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Tech Support Service Specialist

IT Tech Support Specialist

We are looking for a skilled and detail-oriented IT Tech Support specialist to j...
Location
Location
United States , Boise
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Some experience in IT support, help desk, or technical support roles
  • Proficiency in handling inbound and outbound calls to resolve technical issues
  • Strong knowledge of Microsoft Word and Excel
  • Familiarity with configuring network settings and applying security updates
  • Ability to provide application support and troubleshoot software issues
  • Excellent data entry skills with attention to detail
  • Strong problem-solving abilities and effective communication skills
  • Customer-focused approach with the ability to manage multiple tasks simultaneously
Job Responsibility
Job Responsibility
  • Provide first-level technical support by addressing inbound and outbound calls related to IT issues
  • Assist users with troubleshooting hardware, software, and network-related concerns
  • Configure network settings, install standard applications, and apply security patches as needed
  • Ensure the integration and functionality of new systems within the existing IT environment
  • Maintain accurate and detailed records of technical issues and solutions through data entry
  • Offer support for Microsoft Office applications, including Word and Excel
  • Deliver application support to ensure smooth operation and user satisfaction
  • Communicate solutions effectively to non-technical users and team members
  • Collaborate with colleagues to identify and implement improvements in IT processes
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Access to top jobs and free online training
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

Temporary Customer Service Specialist role supporting diverse range of users inc...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 - 40000.00 GBP / Year ▼
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years in customer support, client service, or helpdesk roles
  • At least 1 year in a tech specialist capacity
  • Preferably within education or training environments
  • Strong background in client communication
  • Excellent written communication skills
  • Fluent in Plain English
  • Strong interest in technology-enabled products
  • Strong reading comprehension
  • Ability to navigate complex requests
  • Experience managing high ticket volumes
Job Responsibility
Job Responsibility
  • Respond to support tickets via Intercom
  • Provide clear and timely assistance to apprentices, employers, and internal teams
  • Investigate user-reported issues and replicate scenarios
  • Follow structured troubleshooting guides
  • Document findings and next steps accurately
  • Maintain strong communication with customers
  • Handle sensitive or escalated issues with professionalism
  • Efficiently prioritise and manage high volume of tickets
  • Set standard for tone of voice, responsiveness, and support quality
  • Deepen understanding of all product features
What we offer
What we offer
  • Dynamic environment in rapidly growing organisation
  • Team collaboration with passionate team
  • Professional growth and continuous improvement
  • Possible temp to perm opportunity
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 - 40000.00 GBP / Year ▼
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years in customer support, client service, or helpdesk roles
  • At least 1 year in a tech specialist capacity
  • Preferably within education or training environments
  • Strong background in client communication
  • Excellent written communication skills
  • Fluent in Plain English
  • Strong interest in technology-enabled products
  • Strong reading comprehension
  • Ability to navigate complex requests
  • Experience managing high ticket volumes
Job Responsibility
Job Responsibility
  • Respond to support tickets via Intercom
  • Handle inquiries for apprentices, employers, and internal teams
  • Investigate user-reported issues
  • Replicate scenarios and follow troubleshooting guides
  • Accurately document findings and next steps
  • Maintain strong communication with customers
  • Address sensitive or escalated issues
  • Efficiently prioritise and manage high volume of tickets
  • Set standard for tone of voice and responsiveness
  • Deepen understanding of all product features
What we offer
What we offer
  • Dynamic environment in rapidly growing organisation
  • Team collaboration
  • Professional growth opportunities
  • Potential temp to perm position
  • Fulltime
Read More
Arrow Right

Vehicle Tech Line Specialist

As a Tech Line Specialist, you will be an essential member of the Customer Deplo...
Location
Location
United States , Garden Grove
Salary
Salary:
70000.00 - 100000.00 USD / Year
harbingermotors.com Logo
Harbinger Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years’ work experience in customer service
  • Experience in automotive repair
  • Graduation from high school or equivalent
  • Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
  • Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats
  • Valid driver’s license required
  • Ability to think outside the box and find creative solutions to complex problems
  • Ability to travel as required
  • A creative curiosity, collaborative work ethic, hardworking enthusiasm
  • Excellent communication skills and team working tendencies
Job Responsibility
Job Responsibility
  • Customer fleet technical support
  • Answer our Technical Support Line and see customers through to resolution with problems
  • Manage tier 1 support on our web portal
  • Help develop and refine our issue tracking systems and process
  • Track and automate reports on metrics related to customer service success
  • Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
  • Help with service parts fulfillment process
  • Training others on how to use the tools you are mastering
  • Expect 10% travel
What we offer
What we offer
  • Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
  • Early-stage Stock Options
  • Robust Retirement Savings (401k, HSA, FSA)
  • Generous Paid Time Off (PTO) & Parental Leave
  • Annual Vacation Bonus
  • Wellness & Fertility Benefits
  • Cell Phone Stipend
  • Complimentary Meals & Stocked Kitchens
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

We are currently seeking Customer Support Specialists to join our Customer Suppo...
Location
Location
Canada , Burnaby; Toronto; Calgary
Salary
Salary:
56000.00 CAD / Year
clio.com Logo
Clio
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree (or an expected completion date no later than January 2026 if in your final semester)
  • Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
  • Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
  • The desire to win (and have fun) as a member of a high performing team
  • A growth mindset and a sense of optimism and enthusiasm
Job Responsibility
Job Responsibility
  • Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
  • Becoming a product expert
  • diagnosing, troubleshooting, and resolving product issues effectively
  • Serving as a trusted advisor
  • providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
  • Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
  • Capturing customer feedback for our Product teams
  • Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture
What we offer
What we offer
  • Top-tier health benefits, dental, and vision insurance
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
  • Flexible time off policy, with an encouraged 20 days off per year
  • $2000 annual counseling benefit
  • RRSP matching and RESP contribution
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
  • Fulltime
Read More
Arrow Right

IT Support Specialist

We are seeking an IT Support Specialist to join our team in Hartsdale, New York....
Location
Location
United States , Hartsdale
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in a similar role
  • Proficient in Desktop Support
  • Familiarity with Student Information Systems
  • Experience in handling Audio Video equipment
  • Excellent problem-solving skills
  • Ability to communicate technical information to non-technical staff
  • Strong knowledge of network security practices and anti-virus programs
  • Ability to work independently and in a team
  • Excellent customer service skills
  • Bachelor’s degree in Information Technology or related field preferred
Job Responsibility
Job Responsibility
  • Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries
  • Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues
  • Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity
  • Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations
  • Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management
  • Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

We’re seeking a Customer Success Specialist to provide our customers with an exc...
Location
Location
Canada , Ottawa
Salary
Salary:
Not provided
fullscript.com Logo
Fullscript
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A passion for customer satisfaction and a naturally engaging personality
  • Ability to multi-task and manage all customer service platforms
  • A strong commitment to excellence in all you do
  • Exceptional verbal and written communication skills
  • Strong organizational skills and the ability to manage information from various sources simultaneously
  • An adaptable nature, ready to embrace change and tackle new challenges
  • A team player mindset, eager to work closely with colleagues to create an extraordinary user experience
  • Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada
Job Responsibility
Job Responsibility
  • Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience
  • Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs
  • Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge
  • Build sustainable relationships through open and interactive communication
  • Collaborate with your team to devise new strategies to surprise and delight our customers
  • Coordinate with your team to ensure support coverage during all business hours
  • Identify trends in issues and feedback and report them to your supervisor
  • Be a champion of our brand and uphold our commitment to customer satisfaction
What we offer
What we offer
  • Ability to work Wherever You Work Well
  • Flexible Paid Time Off program
  • Fullscript’s RRSP match program
  • Stock Options
  • Custom benefits package (medical, dental, vision) with HSA
  • Discount on Fullscript catalog of products for family & friends
  • Training budget and company-wide learning initiatives
  • Employee Wellness Programs
  • Fulltime
Read More
Arrow Right

Part-time IT Support Specialist

SoundCloud is looking for a part-time IT Support Specialist to join our LA offic...
Location
Location
United States , Los Angeles
Salary
Salary:
35.00 USD / Hour
soundcloud.com Logo
SoundCloud
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience providing IT support in a hybrid or corporate environment
  • Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
  • Experience administering Google Workspace and MDM tools (Jamf preferred)
  • Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS)
  • Experience supporting AV and conference room tech (Zoom Rooms preferred)
  • Comfortable working onsite full time in a user-facing support role
  • Eager to learn and contribute to team success
Job Responsibility
Job Responsibility
  • Provide in-person IT support to LA based staff, including VIPs and executives
  • Support for macOS, Windows, and peripheral devices in the LA office
  • Act as the frontline for accurate walk-up support for hardware and software troubleshooting
  • Support onboarding and offboarding: account setup, device prep, and access provisioning
  • Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics)
  • Monitor and resolve helpdesk tickets with clear communication and follow-through
  • Handle hardware setups, imaging, inventory, and asset tracking
  • Escalate issues as needed and collaborate with the global IT team
  • Partner with vendors and managed service providers for network or hardware issues
  • Ensure security compliance through device management and user access reviews
What we offer
What we offer
  • Diversity, equity and inclusion at all levels
  • Investment in employees through mentorship, workshops and enrichment opportunities
  • Opportunity to join Diversity Resource Groups
  • Parttime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy